ACC adds fields to the IRE payload that don't exist in the CMDB tables - operating_system_architecture, host_name, partition_number, disk_id, isSystemd, disk_space, kernel_release - Known Error

ACC adds fields to the IRE payload that don't exist in the CMDB tables - operating_system_architecture, host_name, partition_number, disk_id, isSystemd, disk_space, kernel_release Description Agent Client Collector for Visibility adds attributes to the IRE payload that do not exist in the CMDB, causing warnings in the application node localhost logs.

This includes at least: 'operating_system_architecture' in table 'cmdb_ci_computer' 'operating_system_architecture' in table 'cmdb_ci_win_server' 'operating_system_architecture' in table 'cmdb_ci_linux_server' 'kernel_release' in table 'cmdb_ci_computer' - for MacOS 'isSystemd' in table 'cmdb_ci_computer' - for MacOS 'isSystemd' in table 'cmdb_ci_linux_server' 'host_name' in table 'cmdb_ci_computer' - This field is defined on child table cmdb_ci_server 'partition_number' in table 'cmdb_ci_file_system' - This field only exists on cmdb_ci_disk_partition 'disk_id' in table 'cmdb_ci_file_system' 'disk_space' in table 'cmdb_ci_storage_device' - This field is defined on child table cmdb_ci_disk

Steps to Reproduce

On Utah patch 1, ACC-F 3.0.1, ACC-V 3.0.0, CI Classes 1.45.0. Install ACC Windows Desktop+Server, Linux Server, MacOS, and run host discovery Actual behaviour:

The IRE payloads created by MainDiscoveryHandler script include will include attributes that don't exist for the class.

This results in the following warnings, and that data does not end up anywhere in the CMDB. Windows Desktop example:

2023-03-17 00:19:55 (552) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** getGlideElement called for unknown field 'operating_system_architecture' in table 'cmdb_ci_computer' 2023-03-17 00:19:55 (552) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** setValue called for unknown field 'operating_system_architecture' in table 'cmdb_ci_computer' 2023-03-17 00:19:55 (552) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** getGlideElement called for unknown field 'host_name' in table 'cmdb_ci_computer' 2023-03-17 00:19:55 (552) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** setValue called for unknown field 'host_name' in table 'cmdb_ci_computer' 2023-03-17 00:19:55 (959) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** getGlideElement called for unknown field 'partition_number' in table 'cmdb_ci_file_system' 2023-03-17 00:19:55 (960) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** setValue called for unknown field 'partition_number' in table 'cmdb_ci_file_system' 2023-03-17 00:19:55 (960) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** getGlideElement called for unknown field 'disk_id' in table 'cmdb_ci_file_system' 2023-03-17 00:19:55 (960) worker.3 worker.3 txid=09342f7e1ba1 WARNING *** WARNING *** setValue called for unknown field 'disk_id' in table 'cmdb_ci_file_system' Windows server example:

2023-04-03 02:34:53 (488) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** getGlideElement called for unknown field 'operating_system_architecture' in table 'cmdb_ci_win_server' 2023-04-03 02:34:53 (488) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** setValue called for unknown field 'operating_system_architecture' in table 'cmdb_ci_win_server' 2023-04-03 02:34:53 (840) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** getGlideElement called for unknown field 'partition_number' in table 'cmdb_ci_file_system' 2023-04-03 02:34:53 (840) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** setValue called for unknown field 'partition_number' in table 'cmdb_ci_file_system' 2023-04-03 02:34:53 (840) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** getGlideElement called for unknown field 'disk_id' in table 'cmdb_ci_file_system' 2023-04-03 02:34:53 (840) worker.7 worker.7 txid=731627541b0a WARNING *** WARNING *** setValue called for unknown field 'disk_id' in table 'cmdb_ci_file_system' Linux Server example:

2023-03-29 01:32:04 (385) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** getGlideElement called for unknown field 'isSystemd' in table 'cmdb_ci_linux_server' 2023-03-29 01:32:04 (385) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** setValue called for unknown field 'isSystemd' in table 'cmdb_ci_linux_server' 2023-03-29 01:32:04 (385) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** getGlideElement called for unknown field 'operating_system_architecture' in table 'cmdb_ci_linux_server' 2023-03-29 01:32:04 (385) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** setValue called for unknown field 'operating_system_architecture' in table 'cmdb_ci_linux_server' 2023-03-29 01:32:04 (822) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** getGlideElement called for unknown field 'disk_space' in table 'cmdb_ci_storage_device' 2023-03-29 01:32:04 (822) worker.2 worker.2 txid=1bc7e1321bb1 WARNING *** WARNING *** setValue called for unknown field 'disk_space' in table 'cmdb_ci_storage_device' Mac example:

2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** getGlideElement called for unknown field 'isSystemd' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** setValue called for unknown field 'isSystemd' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** getGlideElement called for unknown field 'kernel_release' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** setValue called for unknown field 'kernel_release' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** getGlideElement called for unknown field 'operating_system_architecture' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** setValue called for unknown field 'operating_system_architecture' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** getGlideElement called for unknown field 'host_name' in table 'cmdb_ci_computer' 2023-03-27 10:29:08 (912) worker.6 worker.6 txid=478f45da1b31 WARNING *** WARNING *** setValue called for unknown field 'host_name' in table 'cmdb_ci_computer' Expected behaviour:

ACC should always create an IRE Payload containing _only_ fields that are relevant and exist for the CI class being inserted/updated.

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.

These warnings should not prevent the CMDB being updated for the fields that do exist, and so can be ignored.