In Virtual agent, response card type shows attachment within the VA windowIssue It was asked to SN if a response card image when clicked will show the attachment enlarged showing in the whole window, not just the Virtual agent window.ReleaseAnyCauseThis is working an expected behavior for response card elements. To change this behavior for the response card element you will have to submit this enhancement request using our idea portal as per the following kb guidelines KB0755878 Please keep in mind that, we can't guarantee that it will be included in future releases. There are several factors that contribute for an enhancement request to be fulfilled, and even the ones we think are great ideas might not necessarily become part of our product.ResolutionThere is no way to get a response card image to open outside the VA. There is an option for output link element type into the topic. It will show a link that you can click on the link and it will show the image as a popup or in a new tab that takes the whole window. But for the response card image, it can only show within the VA. You will have to set up an URL navigation record. Images added