Add, Remove, and Replace Company Key Contacts in Now Support User Management tool NowSupport Admins and NowSupport Partner Admins are responsible for keeping their company key contact information accurate and up to date on Now Support. Company contacts are critical for communications with ServiceNow. For example, company contacts are notified by email if there is a mass outage or an issue affecting the company instance. The NS Admin or NS Partner Admin should specify an alternative, temporary primary support contact in case they are unavailable. It's strongly recommended to have at a minimum (2) NowSupport Administrators at all times in the event of unavailability of either one, to ensure no disruption in managing instances in the NowSupport Portal. For an overview on contact role responsibilities and notification/communication types, see KB0547262 - Company Key Contacts and Notification List Overview.For details on how add new users and/or manage their access in Now Support Portal see KB1284666: Creating and managing Now Support users, granting/removing access, editing user roles. Add, Remove, and Replace Company Key Contacts Navigate to the Now Support portal.Select Manage account and users (User Management tool) under your profile menu.* The profile menu is located in the top right of the screen with your initials or image.Select View all users in the Now Support tile. The Users List displays.Select Account contacts.On the flyout, click Expand All to open the Account Key Contact drop-down fields.Add, Replace, and/or Remove users of the Primary Customer Admin, Primary & Secondary Business Contacts, Primary & Secondary Support Contacts, Primary & Secondary Technical Contacts, and Security contacts.7. After making the required updates, click Save