Manage company key contacts in Now Support User Management tool<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Maintaining current and accurate key contact information in the User Management tool is necessary for customer admins and partner admins. These contacts receive email notifications about outages or issues affecting company instances. Now Support admins or partner admins should name a minimum of two alternative or temporary support contacts in case of unavailability. Required roles To be assigned as a primary, secondary, or security contact, you must have the assigned roles as shown in the following table. Contact Role Required Role Primary Customer Admin NS Admin Primary or Secondary Business Contact NS Contributor Primary or Secondary Support Contacts NS Contributor Primary or Secondary technical Contacts NS Contributor Security Contact NS Contributor To update existing contacts Go to the Now Support portal.In the User Management tool, at the top right of the screen, go to your profile menu.In the profile menu, select Manage account and users.In the Now Support tile, select View all users. In the Users List that displays, select Account contacts.In the flyout menu, select Expand All.In the Account Key Contact drop-down fields, update the following fields as necessary: Primary Customer AdminPrimary & Secondary Business ContactsPrimary & Secondary Support ContactsPrimary & Secondary Technical ContactsSecurity Contacts Select Save. Related links Understanding Now Support access roles and permissions Company key contacts and notification list overview Creating and managing Now Support users, granting/removing access, editing user roles.