Common sidebar issues and workaroundsThis article describes the common sidebar issues and workarounds. Users experience slow responses or session timeout when searching chat participants. Symptom: When trying to search chat participants, sometimes users could experience long time to see the search results loaded or even session timeout. Root Cause: The root cause of this issue is every time when users provide a search term for participants, server side runs an expensive query to check if those users have permission to the record. If the number of matched users are large, it could be slow to return results or even trigger graphql execution timeout.Workaround: Currently there isn't a good workaround. Customers can try following this KB1282006 (must be logged into NowSupport to view) to create search type member query rule to filter down the potential chat participant candidates. With a smaller size of candidate users, customers may get some degree of relief. Unable to add "Discuss" button in workspaces Symptom: Customers may face some issues when trying to add "Discuss" button in workspaces.Workaround: Please refer to KB1213249. Disable "Discuss" button in classic UI(UI16) Symptom: Some customers ask to disable "Discuss" button in classic UI, but wants the button to work in workspace still.Workaround: Override the Discuss button by creating a UI Macro called "collab_chat_form_button" with an empty jelly tag in the xml field.