Locking and unlocking Now Support usersDescription NS Admin or NS Partner Admin can lock users on Now Support through the Manage account and users option under the profile menu. Lock user functionality retains all user information but removes the user's ability to log in to Now Support. NS Admin or NS Partner Admin can utilize the lock user feature to remove login access for their account users. Note: Granting Now Support access roles will not unlock the user. If a locked user needs to be unlocked as well, please do that from the Locked users tab on the Users list page. For more details please refer the instructions below. Locking user in Now Support Navigate to the Now Support portal.Select Manage account and users under your profile menu. The profile menu is located in the top right of the screen with your initials or image.Select View all users in the Now Support tile. The Users List displays.Locate the user on the list or use the Search Users field to search for the specific user by Name or Email.Select Lock user from the Actions drop-down field in the row for the required user.Toggle the switch to lock user from Now Support.Click Save. Note: If a user does not log in to Now Support for the following number of days, their user account is automatically locked: Commercial customers: 90 days When the user logs back into Now Support successfully, the user will be automatically unlocked. Unlocking a Now Support user Navigate to the Now Support portal.Select Manage account and users under your profile menu. The profile menu is located in the top right of the screen with your initials or image.Select View all users in the Now Support tile. The Users List displays.Select Locked users tab. Click Unlock next to the user's name.Toggle the switch to unlock user from Now Support. Click Save. Note 1: When a user is locked, only the locked user count will increase. The active count will not change since a locked user is still active. UI enhancements have been made to illustrate this. The Locked users count is indented below the Total active users count. Note 2: If updating roles for locked users, the action will NOT automatically unlock the user. After granting the necessary roles to the user, the grantor will have to use the unlock action and explicitly unlock the user. This will allow the user to login to Now Support with the new roles. This also applies to users who are inactive (users with no NS access roles). This information is also provided on the UI, as shown below, in the blue banner above NS roles.