Locking and unlocking Now Support usersDescription NS Admins or NS Partner Admins can lock or unlock Employees or Third-Party users through the “Manage Account and Users” option.Locking a user retains all their information but prevents them from logging into Now Support. Note: Granting Now Support access roles to a locked user with not automatically unlock the user. To unlock a user, navigate to the “Locked Users” tab on the user list and select unlock from the Actions dropdown. The steps to lock and unlock users are outlined in detail, below. Locking users in Now Support Navigate to the Now Support portal.Select Manage account and users under your profile menu. The profile menu is located in the top right of the screen with your initials or image.Select Total active users in the Now Support tile. The Users List displays.Locate the Employee or Third-Party user on the list or use the Search Users field to search for the specific users by Name or Email. Select Lock user from the Actions drop-down field in the row for the required user.Toggle the switch to lock user from Now Support.Click Save. Note: If a user does not log in to Now Support for the following number of days, their user account is automatically locked: Commercial customers: 180 days When the user logs back into Now Support successfully, the user will be automatically unlocked. Unlocking a Now Support user Navigate to the Now Support portal.Select Manage account and users under your profile menu. The profile menu is located in the top right of the screen with your initials or image.Select View all users in the Now Support tile. The Users List displays.Select Locked users tab. Click Unlock next to the user's name.Toggle the switch to unlock user from Now Support. Click Save. Note 1: When a user is locked, only the locked user count will increase. The active count will not change since a locked user is still active. UI enhancements have been made to illustrate this. The Locked users count is indented below the Total active users count. Note 2: If updating roles for locked users, the action will NOT automatically unlock the user. After granting the necessary roles to the user, the grantor will have to use the unlock action and explicitly unlock the user. This will allow the user to login to Now Support with the new roles. This also applies to users who are inactive (users with no NS access roles). This information is also provided on the UI, as shown below, in the blue banner above NS roles.