"GET" option for application is greyed out on store website during store maintenance windowIssue Unable to procure applications (or application dependencies) from ServiceNow Store during planned maintenance window. The banner on ServiceNow Store says, installation wont be effected, however unable to complete action on store to complete installation. Status on application page: Greyed out with the message “Ready to install” OR Remains green even after clicking “Get’ button. CauseAny action performed by customers, on application pages on ServiceNow store, during Store maintenance window, is not synced with customer instance, until the maintenance window has ended. Resolution Procure the applications and their dependencies from ServiceNow store before the start of the maintenance window or wait for it to end. KB1438103 explains the application procurement process in detail. AFTER THE END OF MAINTENANCE WINDOW IF THE PROCUREMENT BUTTON Changes to "Get," please procure the app once again and check it's availability on the instance.Remains greyed out after the maintenance window has ended and the banner is no longer displayed, please reach out to Customer Support - Contact Us Related Links Store Maintenance Windows Customer Support - Contact Us