insertMultiple throws "coalesce values not present" error for Import Set APIDescriptionThe customer tries to use "Import Set API" from Rest API Explorer but they are getting the following error while the transform map has the coalesce value set and the value is passed during the API call: https://adobedv.service-now.com/api/now/import/{table_name}/insertMultiple Error: Unable to resolve target record, coalesce values not present: <field_name> Release or EnvironmentAll ReleasesCauseThe error is caused if the customer passes the values by using column name instead of column label. According to our documentation: "The column mapping default key value is to the column table. You can modify mapping settings by adding an entry in the Rest Insert Multiples [sys_rest_insert_multiple] table and changing the Column mapping from Label to Column name." Changing the JSON values to use the column label or create a field in "sys_rest_insert_multiple" table to use column name instead should fix the issue. ResolutionHello David, We are placing this issue in Solution Proposed. Reason: The issue is fixed Issue: https://adobedv.service-now.com/api/now/import/{tableName}/insertMultiple not working in REST API Explorer Most Probable Cause: By default, you need to pass the column label in raw values. Something like this: { "records":[ { "Correlation ID":"F5KRN0CEF694", "Name":"TestName2" }, { "Correlation ID":"F5KTD08XF9VN", "Name":"TestName3" } ] } I ran the above and it worked just fine: https://adobedv.service-now.com/nav_to.do?uri=sys_import_set.do?sys_id=ebf4360d876da1102140b916cebb350b Solution Proposed: You need to use the column label. You can modify mapping settings by adding an entry in the Rest Insert Multiples [sys_rest_insert_multiple] table and changing the Column mapping from Label to Column name. Please refer to the following link: https://docs.servicenow.com/bundle/utah-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html Next Steps: Please let me know if you have any questions. Otherwise, you can close the case by accepting the solution. Best regards, Sanaz