Interactions are getting associated with the searched results in agent workspace - Known Error

Interactions are getting associated with the searched results in agent workspace Description Interactions are getting associated with the searched results in agent workspace

Steps to Reproduce

1. Go to Agent Workspace 2. Click on (+) to create an interaction. Fill the mandatory fields and Save 3. Search for any record in global search (i.e. INC0009005) 4. Searched record is opened stand-alone. i.e. /now/workspace/agent/record/ / 5. Go back to the interaction and click on "Related Tasks" related list.

Actual result: The searched record is displayed under "Related Tasks" related list. Expected result: The searched record shouldn't be displayed under "Related Tasks" related list.

Workaround There are a couple potential workarounds for this issue, with differing degrees of precision:

1. If the customer is willing to shut off all automatic creation of interaction_related_record, including when a task is created from an interaction, then the value of the property "com.glide.interaction.autocreate_relationships" can be set to "false".

2. If the customer needs to continue to create relationships automatically whenever a task is created or updated from an interaction, but never when a task is simply opened while on an interaction form, then make the following update to the Business Rule named "Block relationship autocreation" on the interaction_related_record table:

Change the "Condition" field value from:

!GlideProperties.getBoolean('com.glide.interaction.autocreate_relationships', true)

to:

current.getValue('operation') == 'Viewed' || !GlideProperties.getBoolean('com.glide.interaction.autocreate_relationships', true)