AI Search falback support in Issue Auto-ResolutionAI Search fallback was introduced in Tokyo for Issue Auto-Resolution AI Search fallback is available for Issue Auto Resolution for HR in Tokyo. For a ITSM (Incident Issue Auto Resolution configuration) there is a known issue/technical limitation in Tokyo which will not enable AI Search as a fallback type if VA intent/topic is not available. This issue has been addressed in Utah and AI Search can be used as fallback for Incident IAR configurations starting Utah.