Survey link in user notification does not work and generates error 'You are not authorized or the record is not valid'Issue After upgrade from Rome to San Diego or Tokyo Public Surveys links are no longer working, users receive error 'You are not authorized or the record is not valid' when trying to take the survey using link in notificationReleaseSan Diego TokyoCauseguest user is not OOB and the User ID is not as in OOB URL of guest user in OOB: https://<instance>.service-now.com/nav_to.do?uri=sys_user.do?sys_id=5136503cc611227c0183e96598c4f706 Public surveys need user ID 'guest' or SysID of the guest user to run properly, if neither of these exist, the process fails. ResolutionIf you do not have OOB guest user, make sure the user ID is as in OOB, all lower case: guest