When you attach a Knowledge Article to a HR Case via HR Agent Workspace, the attachment is in plain-text. No hyperlink is posted.Issue When you attach a Knowledge Article to a HR Case via HR Agent Workspace, the attachment is in plain-text. No hyperlink is posted.ResolutionThe root cause of this issue is with the 'glide.ui.security.allow_codetag' System Property - --> https://xxx.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=0195d82e0a0a0bb90032f678026a1a98 In order for the Embedded Link to work, this System Property needs to be set to 'True'.