Enabling the filter option on the Data List Widget for external usersIssue Users with the **snc_external** role cannot filter records from the **Data List Widget** on portal pages. When selecting the filter icon, nothing happens. This occurs because the default **Desktop Filter** widget, which controls filter functionality on the **Service Portal**, does not work for users with the **snc_external** role. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The default ServiceNow Desktop Filter widget, which controls the filter functionality on the Service Portal, does not work for users with the snc_external role. Desktop Filter: /sp_widget.do?sys_id=81060168c713220023c86c158b976396 Resolution An admin role is required to perform the following steps. To enable filtering for external users, navigate to Service Portal > Widgets and search for **Desktop Filter**. Open the **Desktop Filter** widget record, then choose one of the following options: 1. Select the **Public** check box — use this option to make the widget available to all users without role restrictions.2. Add both **snc_external** and **snc_internal** to the **Roles** field — use this option to restrict access to users with those specific roles. If the filter icon still does not respond after updating the widget roles, navigate to the portal page containing the **Data List Widget**, perform a CTRL+Right-Click on the list view, and select Instance in Page Editor from the context menu. In the Additional options, JSON format field, add the following configuration: ```{ "use_instance_title": { "value": "true", "displayValue": "true" }, "enable_filter": { "value": "true", "displayValue": "true" }}``` Related Links - [How to enable Edit Filters on list for end users in Service Portal widgets](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687054) (opens in new tab)- [Portal Data List widget documentation for Washington DC release](https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/portal-data-list-widget.html) (opens in new tab)