Not able to edit/view Fulfilment Step in Catalog Builder - Support and Troubleshooting

Not able to edit/view Fulfilment Step in Catalog Builder Issue User is not able to edit/view Fulfilment Step in Catalog Builder

'Bad Request' Error message when accessing/editing

Steps to Reproduce:

1. Open Catalog Builder 2. Open affected item or Record Producer >> click on Edit item 3. Click on Fulfilment >>>> click on Edit 4. Observe Bad Request (400) error

Resolution Check if user allowed edit option on item or record producer associated

Setting allow_edit to true will resolve issue

Documentation: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/create-sf-step-type.html