Hidden Plugins & Store Application Status Check on Instances. (Active Maint-Only Plugins and UI-Hidden Dependent Store Applications) This article intends to summarise the best practices used to check active plugins that are only visible to Maint users and Store Applications that are hidden on UIs. DESCRIPTION: There are some plugins and store applications that are not visible to customers on their instance, due to the nature of their classification. These could be either: Maint Only Plugins OR Dependency Store Applications with their user interface (UI) hidden on store. Maint only Plugins Plugins that can only be activated by Maint users are called Maint plugins. "Maint" users are Servicenow engineers with special privilege that is not given to client users at all. For this reason maint only plugins are only visible to ServiceNow engineers, before activation. Once activated, customers can also view these plugins and verify the status of all plugins (including maint-only) by searching for them on their instance. Dependent Store Applications with user interface (UI) hidden on store. ServiceNow products consist of multiple individual store applications. To reduce the burden for customers of managing so many individual apps, some apps are classified as dependency-only or hidden from search in the Store website. These apps install or upgrade automatically with the parent application and do not require separate installation. For this reason, customers are unable to find such applications on their instance when searched for. Dependent apps are listed in Dependencies section on every application page on store. - Navigate to the app page & click on "Dependencies" tab HOW TO CHECK THE STATUS OF ACTIVE MAINT ONLY PLUGINS ON INSTANCE Once activated, customers can verify the status of all plugins (including maint-only plugins) by searching for them in either of the following records, on their instance. sys_plugins.list ORxmlstats.do Please note, both methods, will show only show maint only plugins if they are activated. There is no way for customers to see the list of maint-only plugins that are not activated on their instance. 1. Checking active Maint-only Plugins via sys_plugin.list method You can check to see what plugins are currently active in an instance by using the following instructions: Login to the instance that the plugin activation was requested for.Type "sys_plugins.list" in the filter navigator and hit enter.On the page that loads, use the search bar at the top of content window to search for the desired plugin by plugin name or plugin ID. 2. Checking active Maint-only Plugins via xmlstats.do method Login to the instance that the plugin activation was requested for.Type "/xmlstats.do" in browser urlSearch for plugin name on the result page. HOW TO CHECK THE STATUS OF ACTIVE DEPENDENT STORE APPLICATIONS, THAT ARE HIDDEN ON STORE UI, ON INSTANCE. ServiceNow products consist of multiple individual store applications. To reduce the burden for customers of managing so many individual apps, some apps are classified as dependency-only or hidden from search in the Store website. These apps will be automatically installed or upgraded when the parent app is installed/upgraded since they should not require manual intervention by a user to be installed separately. If there is a need to verify the specific version of hidden dependency-only apps this can be done by querying the sys_store_app table: Login to the instance in which you want to check the installed hidden application.Type "sys_store_app.list" in the filter navigator and hit enter. This will return all the apps installed on the instance.On the page that loads, use the search bar at the top of content window to search for the desired application by app name or app ID. The list can be further personalised for better filtering with columns showing the app version or the "Hidden on UI" option, which indicates if the app is a hidden dependency of another app.