Tokyo Patch 4b: Known Errors - Known Error

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Tokyo Patch 4b : Known Errors

This article presents notable known errors in Tokyo Patch 4b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Tokyo Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0832720 PRB1411262 Persistence Improper ORDER BY from GlideMultipleDelete for getting a chunk of sys_ids causes a slow query KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1208278 PRB1547401 Persistence Gateway database pool can't be instantiated at node startup KB1116926 PRB1566440 Service Catalog: Service Portal Widgets A slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outages KB1224143 PRB1630363 Huge Standby DBI Replication Lags being caused by multiple IndexCreator Jobs KB1218131 PRB1632463 batchedGlideAjax can set sysparm_aggregation_size incorrectly, and when it's a large number, it can cause AJAXXMLHttpAggregator to run the app node out-of-memory KB1221999 PRB1635585 StaticContentServer caches the existence and nonexistence of snc_node_disable.html KB1228434 PRB1637031 App Engine Studio: The user is not able to add 'Data' or 'Experience' to the App KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0860513 PRB1413910 Record Watcher Excessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impact KB1001096 PRB1416403 Software Asset Management Professional Adding an Upgrade under the Downgrade rights for Software Models which are part of a Suite causes an infinite loop during Reconciliation KB0863438 PRB1425247 Forms and Fields Updating the image field by uploading a new image navigates to error KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB1123568 PRB1433290 Lists [CSM Agent Workspace] -Ui Builder-customer_information- Loss of focus after activating Group/ungroup short description KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB1285123 PRB1477685 Mobile Platform Mobile clients are showing 'Restricted by Access Control' incorrectly in list screen after master item condition is added KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0965731 PRB1491205 Agent Workspace Quebec Issue: The workspace form header UI actions cover the title KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123569 PRB1499148 Search UX Missing Submit button in Application Navigator / Global Search forms KB1199410 PRB1499635 Persistence Reference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in Quebec KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB0996196 PRB1522734 Document Viewer HTML to PDF conversion with double byte language characters impacts the node font cache KB0999273 PRB1538125 MID Server MID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go down KB1123567 PRB1538667 Software Asset Management Professional CQE WCAG issue: SW License Usage page is unusable at 200% zoom KB1080549 PRB1539109 Next Experience Unified Navigation POL_QE_RP1 - Next Experience does not allow user to login on Platform-only instance after installing 'Unified Navigation Admin Configuration' plugins and enabling Next Experience KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1119866 PRB1539950 Core Platform Activating the slushbucket 'Save' job results in the 'Created/updated' field's entry reading as 'System' KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1113292 PRB1558108 Application Navigator & Banner Frame Polaris ON: For users without any roles and when SPEntryPage is enabled, post log in doesn't redirect to the 'Portal' page KB1224507 PRB1569268 Live Feed Live feed notifications become active after upgrading to San Diego KB1204205 PRB1570277 Document Viewer FontCache causes high heap memory pressure on user instances KB1124126 PRB1571229 Service Catalog HAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static text KB1124314 PRB1571235 Performance Analytics HAM: Category Selector - List tables lack descriptive labeling KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1123503 PRB1573218 Service Mapping Inefficient GlideRecord query for 'sm_ci_field_data' from 'CiFieldDataDaoImpl' (function "_size") through 'CiChangeFlapperHandler' results in a warning as 'Table handling an extremely large result set' KB1204179 PRB1576905 Platform Security KMF signature records loaded for unchanged files during upgrade resulting in increased upgrade time KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected KB1124054 PRB1589957 NLU Workbench [NLU-Procurement Service Management Model ] Model training fails when a model has a reference to one static vocabulary source, such as purchasingTask KB1163104 PRB1596329 Flow Designer Platform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB causing excessive 'sys_audit' record creations KB1212248 PRB1601946 Software Asset Management Professional License calculators for the Per device and Per User license metrics don't account for entitlements with unlimited rights KB1286948 PRB1608538 Configuration Management Database (CMDB) [CMDB Health Dashboard] Service Dashboard doesn't scale with millions of sys_ids KB1176827 PRB1608883 Software Asset Management Professional Reconciliation fails with an error when an incorrect license metric is used KB1220794 PRB1614184 Human Resources Service Management [AI Search] - HR case child table records are not being indexed. KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1223267 PRB1623070 Reference Cascade Rules on dictionary records aren't triggered when repairing the plugin KB1226945 PRB1623594 With Next Experience enabled, list editing in a grouped list displays the incorrect cell editor KB1216793 PRB1631253 The activity formatter does not work as expected on the sc_task table after upgrading to Tokyo KB1220161 PRB1631796 The 'Take a tour' button does not appear after upgrade KB1217281 PRB1632249 The agent chat window appears empty after the agent accepts the work item if Dynamic Translation for Agent Chat (DTAC) is on KB1269253 PRB1635771 Configurable Workspace - Timer field will not reset after initial save KB1227421 PRB1636113 Seismic applications (Workspace / Next Experience) will fail to load if sys_attachment Before Query BR alters the query and includes a column not present in OOTB sys_attachment KB1264221 PRB1637111 The Visibility Content Plugin version is downgraded after upgrading KB1226239 PRB1637689 [glide.activity.api_version v1] When the sys_activity_document_table record is present for tables with their own AS rule, the updates don't show up in Workspace Activity Stream KB1278649 PRB1638284 Tokyo Patch4: Clearing text from Multi line text fields using the Save button is not working in the Workspaces (both Agent workspace & Configurable workspace) KB1269802 PRB1638858 In Tokyo, the system property 'glide.rollback.expiration_days_scripts_bg' changed from the default 10 to 1 KB1273281 PRB1640075 High heap memory consumption during PDF generations with Itext5 KB1272049 PRB1641808 Domain value changes when there is a conflict in the Planned start and end date in the change request. KB1272717 PRB1642966 Incorrect Discovery classification due to SNMP OID "1.3.6.1.4.1.9.1.2244" Firewall device getting classified as Switch KB1289139 PRB1650790 "Invalid Integer" error when dotwalked integer choice field is on the form - deactivating Validation Script can result in bad value being saved KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected