Smart Function Call Number always uses the last non-empty phone number on the List Screen unless the Form Screen is refreshed - Known Error

Smart Function Call Number always uses the last non-empty phone number on the List Screen unless the Form Screen is refreshed Description Issue Description: Smart Function Call Number always uses the last non-empty phone number on the List Screen unless the Form Screen is refreshed.

Steps to Reproduce

Activate ITSM Mobile Agent Plugin.

1. Create a Phone field on the incident table. 2. Add the created field to the OOB My Team -> Unassigned Incident Form Screen. 3. Create a Smart Phone Function to call the Phone. 4. Add the above Function to the Field Function on the Phone filed on Unassigned Incident Form Screen. 5. Create some incidents and assign them to the Group to which the login user belongs. 6. Update the Phone field to different values for those incident records created. 7. Open any records from the Unassigned Incident List Screen and Click on the Smart Phone Function.

Expected behavior: It should call the phone number of the selected incident record. Actual behavior: It always calls the last non-empty phone number in the List Screen. It will call the correct phone number after the Form Screen is refreshed.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.