Request Items list view is not displaying Issue When viewing the Request Items List in Tokyo, the list breaks and does not display all of the records. Steps to Reproduce: Go to https://<instance_name>.service-now.com/sc_req_item_list.do?sysparm_query=&sysparm_view=ReleaseTokyoCauseThe list breaks when the Stage field of any request item record has no value. This is enforced in Tokyo, but not reproducible in San Diego. All records must have a value in the Stage field. This should happen by default. When request items are created, there's an OOB (Out of Box) business rule that sets the stage field to approval_requested. The issue is only reproducible when the stage field column is added to the list view.ResolutionThe first thing we do is remove the Stage field from the list view so that it doesn't break and we can see all of the records. -Go to https://<INSTANCE_NAME>.service-now.com/sc_req_item_list.do?sysparm_filter_only=true -Remove the Stage column from the personalized list view. Next, we check to see which Request Items have an empty stage field -Go to: https://<INSTANCE_NAME>.service-now.com/sc_req_item_list.do?sysparm_query=stage%3D&sysparm_view= -If there are any results from this query, we'll need to fix those records so the list doesn't break when we add the Stage column back to the list. -If there are a large number of records, the customer can create a background script to query them and populate the stage value. var gr = new GlideRecord('sc_req_item'); gr.getEncodedQuery('stage=') To find the root cause, check the business rules on the sc_req_item and sc_request tables and make sure there are no custom Business Rules that are setting the Stage field on the sc_req_item record to an empty value during insert or update.