Architecture Blueprint

Architecture Blueprint Architecture Blueprint

Insight into Customer’s ServiceNow architecture

Architecture Blueprint – Advanced

Insight into Customer’s ServiceNow architecture

Overview Architecture Blueprint provides Impact Customers with a visualization of their current ServiceNow environment in order to gain understanding of what applications the Customers are using, inbound/outbound instance integration, instance data model, instance capabilities, and instance activity. It aims to provide Customers with clear visibility into their ServiceNow architecture to allow for more effective platform management and decision making.

What you get Introductory Customer Session (up to 60 min) Set expectations on process and depth of deliverable Communicate expectation for Customer participation Request data and any other inputs Customer Working Session (up to 2 hours) Review each section of the Architecture Blueprint template highlighting the data collection activities required to complete the desired output. Discuss how leading practices are applied to the sections focusing on implemented architecture and the process for updating the information as the Customer’s environment grows. Identify key resources the Customer needs to work with to complete the sections for which they are responsible. Architecture Blueprint Deliverable The Architect Blueprint template will include the ‘Key Contacts’ and ‘Product Capability’ sections completed and recommendations on how the Customer should complete the remaining sections. (Customer is expected to complete remaining sections of the template independently).

Customer Review Session (up to 120 min) Review remaining sections of the Architecture Blueprint template. Provide additional guidance on leading practices.

Requested customer resources Customer Resource Responsibilities Platform Owner- Required

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.

Enterprise Architect(s) – Required

Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.

ServiceNow development team lead - Required

Leads development on the ServiceNow platform.

Requested information/access Process and operating documentation. Customer may be asked to grant the ServiceNow Impact Squad access to Customer’s instance for the purposes of providing the Impact Accelerator during the period of performance.

Exceptions N/A.

Architecture Blueprint – Total

Insight into Customer’s ServiceNow architecture

Overview Architecture Blueprint provides Impact Customers with a visualization of their current ServiceNow environment in order to gain understanding of what applications the Customers are using, inbound/outbound instance integration, instance data model, instance capabilities, and instance activity. It aims to provide Customers with clear visibility into their ServiceNow architecture to allow for more effective platform management and decision making.

What you get Introductory Customer Session (up to 60 min) Set expectations on process and depth of deliverable Communicate expectation for Customer participation Request data and any other inputs Customer Working Session (up to 2 hours) Review each section of the Architecture Blueprint template highlighting the data collection activities required to complete the desired output. Discuss how leading practices are applied to the sections focusing on implemented architecture and the process for updating the information as the Customer’s environment grows. Identify key resources the Customer needs to work with to complete the sections for which they are responsible. Architecture Blueprint Deliverable The completed Architect Blueprint Deck.

Customer Review Session (up to 4 hours – may be 1-2 sessions) Review completed Architecture Blueprint Share ways that this asset can be of value to Customer’s platform team, as Customer evolves or changes its investment in the ServiceNow platform Emphasize importance of maintaining asset Provide additional guidance on leading practices.

Requested customer resources Customer Resource Responsibilities Platform Owner- Required

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.

Enterprise Architect(s) – Required

Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.

ServiceNow development team lead - Required

Leads development on the ServiceNow platform.

Requested information/access Process and operating documentation. Customer may be asked to grant the ServiceNow Impact Squad access to Customer’s instance for the purposes of providing the Impact Accelerator during the period of performance.

Exceptions N/A.