Issue Auto Resolution provider notifications and potentially other provider notifications not received for first time users of Virtual Agent chat botIssue Issue Auto Resolution provider notifications and potentially other provider notifications are not received for first time users of the Virtual Agent chat bot. Steps to reproduce : Ensure Issue Auto Resolution and Virtual Agent are active on the instanceAs a first time Virtual Agent user on a ServiceNow instance navigate to the Service PortalSubmit an incident that will trigger an Issue Auto Resolution Intent Example. Short Description = 'VPN Connection Issues' After the Incident is submitted the provider notification is never received by the end user As an Admin, navigate to the [sys_cs_auto_resolution_context] tableLocate the record where [TASK] = 'the recently opened incident'Open the recordThe [Task Processing State reason] field will display the following: 'User is not subscribed to any active response channels' Related LinksWorkaround : Out of the box it is a requirement to have at least one Virtual Agent conversation to receive provider notificationsThis is only applicable to the ServiceNow web client (portal)To avoid this dependency the following property must be set to true 'com.glide.cs.notification_newuser_webclient'. This will allow notifications to be received even when there hasn't been an initial conversationTeams or messaging application supported by ServiceNow integrated with Virtual Agent do not have this dependency