Virtual Agent Contact Live Agent is not workingIssue In the case, where the 'Contact Live Agent' is not working from Virtual Agent.ReleaseAllCauseThe issue may be due to the 'live agent support' topic being inactive within the instance. ResolutionSetting the 'live agent support' topic active should resolve the issue. You may also need to verify that the 'published' field for the topic on the sys_cs_topic table is also checked.