<h2>Configure the Now Mobile Agent application</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Configure the Now Mobile Agent application" /><meta name="abstract" content="Configure the Now Mobile Agent application and customize it for field service agents and dispatchers." /><meta name="description" content="Configure the Now Mobile Agent application and customize it for field service agents and dispatchers." /><meta name="DC.subject" content="Field Service Mobile, Configure the Field Service mobile application" /><meta name="keywords" content="Field Service Mobile, Configure the Field Service mobile application" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/concept/configure-fsm.html" /><meta name="DC.relation" scheme="URI" content="../../../product/planning-and-policy/concept/c_FieldServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/concept/fsm-application-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/concept/configure-uiaction-fsm-mobile.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/task/configure-ui-actions-mobile.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/task/configure-scheduled-offline-caching.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/task/configure-recently-closed-di.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/task/configure-shn-fsm-mobile.html" /><meta name="DC.relation" scheme="URI" content="../../../product/field-service-management/task/enable-chat-in-fsm-mobile.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/tablet-mobile-ui/concept/mobile-location-tracking.html" /><meta name="DC.relation" scheme="URI" content="../administer/tablet-mobile-ui/reference/sg-setup-mobile-admin.dita/sg-setup-mobile-admin.html" /><meta name="DC.relation" scheme="URI" content="../concept/Use-mobile-app-fsm.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-02-02" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="configure-field-service-mobile" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Configure the Now Mobile Agent application</title></head><body id="configure-field-service-mobile"> <div class="breadcrumb"><a class="link" href="../../../product/planning-and-policy/concept/c_FieldServiceManagement.html" title="The ServiceNow Field Service Management application helps organizations to manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks, such as completion status, travel time to jobs, and time spent.">Field Service Management</a> > <a class="link" href="../../../product/field-service-management/concept/fsm-application-landing-page.html" title="The ServiceNow Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.">Field Service Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Configure the <span class="ph">Now Mobile</span> Agent application</h1> <div class="body taskbody"><p class="shortdesc">Configure the <span class="ph">Now Mobile</span> Agent application and customize it for field service agents and dispatchers.</p> <div class="section prereq p"> <p class="p">Role required: admin</p> </div> <div class="section context" id="configure-field-service-mobile__context_mnl_gjj_zfb"> <span class="ph" id="configure-field-service-mobile__fsm-mobile-plugin">The Field Service Mobile plugin (com.sn_fsm_mobile) enables the Field Service mobile application. This plugin is activated when you activate the Field Service Management (com.snc.work_management) plugin.</span> </div> <ol class="ol steps"><li class="li step"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">System Applications</span> > <span class="ph uicontrol">Studio</span></span>.</span> </li><li class="li step"> <span class="ph cmd">In the <span class="ph uicontrol">Select Application</span> screen, select <span class="ph uicontrol">Field Service Mobile</span>.</span> </li><li class="li step"> <span class="ph cmd">Customize the application to display the desired widgets and fields on the mobile application instance.</span> </li></ol> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/concept/configure-uiaction-fsm-mobile.html">Customizing UI actions for the Now Mobile Agent application</a></strong><br /> Make it easier for your end users to get things done faster with the Field Service mobile application by creating custom UI actions. </li><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/task/configure-ui-actions-mobile.html">Configure UI actions in the mobile application</a></strong><br /> Enable or disable the desired UI actions on the mobile device to minimize the load on the mobile resources.</li><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/task/configure-scheduled-offline-caching.html">Configure scheduled offline caching</a></strong><br /> Configure system components to automatically download the cache in the background.</li><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/task/configure-recently-closed-di.html">Configure the recently closed work order tasks list</a></strong><br /> Configure the number of recently closed work order tasks to display in the <span class="ph uicontrol">Recently Closed Tasks</span> list in the <span class="ph">Now Mobile</span> Agent application.</li><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/task/configure-shn-fsm-mobile.html">Configure special handling notes for the ServiceNow Agent mobile app</a></strong><br /> Use special handling notes to notify users about important information on an individual work task.</li><li class="link ulchildlink"><strong><a href="../../../product/field-service-management/task/enable-chat-in-fsm-mobile.html">Enable chat in the Now Mobile Agent app</a></strong><br /> Activate the Chat quick action so that field service agents can chat with a virtual agent using the <span class="ph">ServiceNow Agent</span> mobile app.</li><li class="link ulchildlink"><strong><a href="../../../administer/tablet-mobile-ui/concept/mobile-location-tracking.html">Location tracking for mobile</a></strong><br /> Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/field-service-management/concept/configure-fsm.html" title="Set up the Field Service Management application to create different types of workflow for field service solutions.">Configuring Field Service Management</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../concept/Use-mobile-app-fsm.html" title="Field service agents and managers use the mobile application to manage their field service tasks from anywhere.">Use the Now Mobile Agent application to perform tasks</a></li></ul></div> <div class="linklist relinfo"><strong>Related topics</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../administer/tablet-mobile-ui/reference/sg-setup-mobile-admin.dita/sg-setup-mobile-admin.html" target="_blank" rel="noopener noreferrer">ServiceNow mobile app configuration</a></li></ul></div> </div> </body></html></div>