<h2>Create incidents and change requests from a requested item</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create incidents and change requests from a requested item" /><meta name="abstract" content="You can quickly open an incident or a change request from a requested item. It also maintains a relationship between the requested item, and its associated incidents or change requests." /><meta name="description" content="You can quickly open an incident or a change request from a requested item. It also maintains a relationship between the requested item, and its associated incidents or change requests." /><meta name="DC.subject" content="Service Catalog requests, create incident, create change request" /><meta name="keywords" content="Service Catalog requests, create incident, create change request" /><meta name="DC.relation" scheme="URI" content="../../../use/service-catalog-requests/topic/p_ServiceCatalogRequests.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/capabilities-bundle-landingpage.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/manage-services.html" /><meta name="DC.relation" scheme="URI" content="../../../use/employee-self-service/reference/r_EmployeeSelfService.html" /><meta name="DC.relation" scheme="URI" content="../../../product/service-catalog-management/concept/c_RecordProducer.html" /><meta name="DC.relation" scheme="URI" content="../topic/p_ServiceCatalogRequests.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-02-02" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="create-incdnt-chngrqust-rqustditem" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create incidents and change requests from a requested item</title></head><body id="create-incdnt-chngrqust-rqustditem"> <div class="breadcrumb"><a class="link" href="../../../administer/general/concept/capabilities-bundle-landingpage.html" title="Extend the Now Platform with additional applications and features.">Extend Now Platform capabilities</a> > <a class="link" href="../../../administer/general/concept/manage-services.html" title="Give your customers tailored catalogs for products, and create portals for service requests, using the ServiceNow Service Catalog app.">Manage service capabilities</a> > <a class="link" href="../../../use/employee-self-service/reference/r_EmployeeSelfService.html" title="The Self-Service application gives supported end users a clean, simple front end to their IT support organization.">Self-service</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Create incidents and change requests from a requested item</h1> <div class="body taskbody"><p class="shortdesc">You can quickly open an incident or a change request from a requested item. It also maintains a relationship between the requested item, and its associated incidents or change requests.</p> <div class="section prereq p"> The administrator must enable the <span class="ph uicontrol">Create Change</span> and <span class="ph uicontrol">Create Incident</span> UI actions for the Requested Item [sc_req_item] table. The administrator must set the <span class="ph uicontrol">Active</span> field to true when <a class="xref" href="../administer/list-administration/task/t_EditingAUIAction.dita/t_EditingAUIAction.html" target="_blank" rel="noopener noreferrer">editing these UI actions</a> . <p class="p">Role required: itil</p> </div> <ol class="ol steps"><li class="li step"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Self-Service</span> > <span class="ph uicontrol">Requested Items</span></span>.</span> </li><li class="li step"> <span class="ph cmd">Open a requested item.</span> </li><li class="li step"> <span class="ph cmd"> Click the Additional actions menu icon <img class="image icon" id="create-incdnt-chngrqust-rqustditem__image_lny_d21_yz" src="../image/AdditionalActions.png" alt="Additional actions menu icon" /> and select <span class="ph uicontrol">Create Change</span> or <span class="ph uicontrol">Create Incident</span> </span> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../use/service-catalog-requests/topic/p_ServiceCatalogRequests.html" title="This page contains links to content on service catalog requests.">Service catalog requests</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../product/service-catalog-management/concept/c_RecordProducer.html" title="A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.">Record Producer</a></li></ul></div> <div class="linklist relinfo"><strong>Related topics</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../topic/p_ServiceCatalogRequests.html" title="This page contains links to content on service catalog requests.">Service catalog requests</a></li></ul></div> </div> </body></html></div>