<h2>Service Graph Connector for Microsoft Intune (2.3.1)</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Service Graph Connector for Microsoft Intune (2.3.1)" /><meta name="abstract" content="Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance." /><meta name="description" content="Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance." /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/cmdb-third-party-integrations.html" /><meta name="DC.relation" 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additional applications and features.">Extend Now Platform capabilities</a> > <a class="link" href="../../../administer/general/concept/manage-cmdb.html" title="The CMDB is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance.">Configuration Management Database (CMDB)</a> > <a class="link" href="../../../product/configuration-management/concept/c_ITILConfigurationManagement.html" title="With the ServiceNow Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items (CIs) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.">Managing the CMDB</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Service Graph Connector for Microsoft Intune</span> <span class="ph">(2.3.1)</span></h1> <div class="body conbody"><p class="shortdesc">Use the <span class="ph">Service Graph Connector for Microsoft Intune</span> to pull data from the <span class="ph">Microsoft Intune</span> application into your <span class="ph">ServiceNow</span> instance.</p> <p class="p">The <span class="ph">Service Graph Connector for Microsoft Intune</span> pulls data from mobile devices, computers and software applications into the <span class="ph">ServiceNow®</span> <span class="ph">Configuration Management Database (CMDB)</span> application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them.</p> <div class="section" id="cmdb-integration-intune__id_igs_l51_p4b"><h2 class="title sectiontitle">Request apps on the Store</h2> <p class="p"><span class="ph" id="cmdb-integration-intune__inline-send-to-store">Visit the <a class="xref" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank" rel="noopener noreferrer"><span class="ph">ServiceNow Store</span></a> website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the <a class="xref" href="https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html" target="_blank" rel="noopener noreferrer"><span class="ph">ServiceNow Store</span> version history release notes</a>.</span></p> </div> <div class="section" id="cmdb-integration-intune__section_jgx_kbf_44b"><h2 class="title sectiontitle">Supported versions</h2> <ul class="ul" id="cmdb-integration-intune__ul_bsv_5sq_wtb"><li class="li">Supported versions:<ul class="ul" id="cmdb-integration-intune__ul_wxp_vsq_wtb"><li class="li"><span class="ph">Microsoft Intune</span> Graph API v1.0</li><li class="li"><span class="ph">Microsoft Intune</span> Graph API Beta</li></ul> </li><li class="li">Supported <span class="ph">ServiceNow</span> versions:<ul class="ul" id="cmdb-integration-intune__ul_mdh_zsq_wtb"><li class="li"><span class="ph">Tokyo</span></li><li class="li"><span class="ph">Utah</span></li><li class="li"><span class="ph">Vancouver</span></li><li class="li"><span class="ph">Washington DC</span></li></ul> </li></ul> </div> <div class="section" id="cmdb-integration-intune__section_is3_bhs_qmb"><h2 class="title sectiontitle">Use cases</h2> <div class="p">The following are examples on how you can use the <span class="ph">Service Graph Connector</span> for different <span class="ph">ServiceNow®</span> applications:<ul class="ul" id="cmdb-integration-intune__ul_c5y_2t4_r4b"><li class="li"><a class="xref" href="../product/it-operations-management/reference/itom-visibility-landing-page.dita/itom-visibility-landing-page.html" target="_blank" rel="noopener noreferrer">IT Operations Management (ITOM) Visibility</a> <ul class="ul" id="cmdb-integration-intune__ul_f33_gt4_r4b"><li class="li">Detailed hardware and application inventory for <span class="ph">Android</span>, <span class="ph">Apple</span>, and <span class="ph">Windows</span> mobile devices. The inventory can be used with or without <span class="ph">Software Asset Management</span> (SAM).</li><li class="li">Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.</li></ul> </li><li class="li"><a class="xref" href="../product/it-service-management/reference/r_ITServiceManagement.dita/r_ITServiceManagement.html" target="_blank" rel="noopener noreferrer">IT Service Management (ITSM)</a> <ul class="ul" id="cmdb-integration-intune__ul_jqk_3t4_r4b"><li class="li">Incidents, problems, and changes on discovered configuration items (CI).</li><li class="li">Ownership tracking and assignment for mobile devices.</li></ul> </li></ul> </div> <div class="p">You can also do the following types of administrative actions:<ul class="ul" id="cmdb-integration-intune__ul_ipf_5jj_5mb"><li class="li">Device Management: You can locate, wipe, or retire a device. You can report on various aspects of the device.</li><li class="li">Integration with Azure Monitor: Delta notification.</li></ul> </div> </div> <div class="section" id="cmdb-integration-intune__section_pbc_dhs_qmb"><h2 class="title sectiontitle">Guided setup</h2> <p class="p">The guided setup for the <span class="ph">Service Graph Connector for Microsoft Intune</span> provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see <a class="xref" href="../task/configure-intune-integration.html" title="Set up authentication credentials and a scheduled job to import Microsoft Intune data into your CMDB.">Configure guided setup</a>.</p> </div> <div class="section" id="cmdb-integration-intune__section_rpn_dhs_qmb"><h2 class="title sectiontitle">CMDB integration dashboards</h2> <p class="p">The <span class="ph">Integration Commons for CMDB</span> store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific <span class="ph">CMDB</span> integration, a specific time duration, or a specific integration run. For more details about monitoring <span class="ph">Microsoft Intune</span> integrations in the <span class="ph">CMDB</span> Integrations Dashboard, see <a class="xref" href="integration-commons-for-cmdb.html#integration-commons-for-cmdb__section_fxg_lh4_blb">CMDB Integrations Dashboard</a>.</p> </div> <div class="section" id="cmdb-integration-intune__section_kmt_fhs_qmb"><h2 class="title sectiontitle">Data mapping</h2> <p class="p">Data from data sources in the <span class="ph">Microsoft Intune</span> application is mapped and transformed into the <span class="ph">ServiceNow</span> <span class="ph">CMDB</span> Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the <span class="ph">ServiceNow</span> <span class="ph">CMDB</span> using the Identification and Reconciliation Engine (IRE).</p> <div class="p">The <span class="ph">Microsoft Intune</span> data sources include:<ul class="ul"><li class="li">SG-Intune Computer</li><li class="li">SG-Intune Devices</li><li class="li">SG-Intune Software</li></ul> </div> <p class="p">When you complete the guided setup, you can configure the integration to periodically pull data from the <span class="ph">Microsoft Intune</span> application.</p> <div class="p">The data is loaded into the following staging tables:<ul class="ul" id="cmdb-integration-intune__ul_ttb_slz_n4b"><li class="li">SG-Intune Computer [sn_intune_integrat_computer]</li><li class="li">SG-Intune Devices [sn_intune_integrat_devices]</li><li class="li">SG-Intune Software [sn_intune_integrat_software]</li></ul> </div> <p class="p">The data is then inserted into the following target tables:</p> <ul class="ul" id="cmdb-integration-intune__ul_adl_ppy_qmb"><li class="li">Computer [cmdb_ci_computer]</li><li class="li">Handheld Computing Device [cmdb_ci_handheld_computing]</li><li class="li">IP Address [cmdb_ci_ip_address]</li><li class="li">Network Adapter [cmdb_ci_network_adapter]</li><li class="li">Serial Number [cmdb_serial number]</li><li class="li">Software [cmdb_ci_spkg]</li><li class="li">Software Installation [cmdb_sam_sw_install]</li><li class="li">Software Instance [cmdb_software_instance]</li></ul> <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="cmdb-integration-intune__ul_u2p_vvk_2xb"><li class="li">To view any additional information about a handheld device or computer, you can add the SG-Intune Device Related and SG-Intune Computer Related related lists by configuring the Related lists view.</li><li class="li">For any discovered software applications that were deleted later in the <span class="ph">Microsoft Intune</span> application, the <span class="ph">Service Graph Connector</span> automatically deletes the corresponding records in <span class="ph">CMDB</span>.</li></ul> </div> <p class="p">For more information on where data is saved when pulling data from a <span class="ph">Microsoft Intune</span> application, see <a class="xref" href="../reference/cmdb-intune-classes.html" title="When you complete the guided setup, you can configure the integration to periodically pull data from Microsoft Intune. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.">CMDB classes targeted</a>.</p> <p class="p">You can use the IntegrationHub ETL app to view the data maps. See <a class="xref" href="integrationhub-etl.html" title="Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.">IntegrationHub ETL (3.2)</a> for more information.</p> </div> <div class="section" id="cmdb-integration-intune__section_unj_spw_bzb"><h2 class="title sectiontitle">Additional resources</h2> <p class="p"><a class="xref" href="https://community.servicenow.com/community?id=community_blog&sys_id=a405ef9bdbbd7018bb4a474d13961903" target="_blank" rel="noopener noreferrer">Service Graph Connector for Microsoft Intune - Troubleshooting connection issues</a> on <span class="ph">ServiceNow Community</span></p> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/configuration-management/task/configure-intune-integration.html">Configure Service Graph Connector for Microsoft Intune</a></strong><br /> Set up authentication credentials and a scheduled job to import <span class="ph">Microsoft Intune</span> data into your <span class="ph">CMDB</span>.</li><li class="link ulchildlink"><strong><a href="../../../product/configuration-management/reference/cmdb-intune-classes.html">CMDB classes targeted in Service Graph connector for Microsoft Intune</a></strong><br /> When you complete the guided setup, you can configure the integration to periodically pull data from Microsoft Intune. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/configuration-management/concept/cmdb-third-party-integrations.html" title="Use Service Graph Connectors to import and integrate third-party data into CMDB classes and properties. You can use predefined Service Graph Connectors for common applications from the ServiceNow Store. You can also use IntegrationHub ETL to create new ETL transform maps or edit existing ones.">Integrating third-party data into the CMDB</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/integrationhub-etl.html" title="Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.">IntegrationHub ETL (3.2)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/integration-commons-for-cmdb.html" title="The Integration Commons for CMDB (sn_cmdb_int_util) store app contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes.">Integration Commons for CMDB (2.12.0)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-sgc-support-tools.html" title="You can use the ServiceNow Service Graph Connector Support Tools application to resolve any issues or perform a general analysis on a Service Graph Connector installed on your instance.">Service Graph Connector Support Tools</a></li><li class="linklist"><a class="link" href="../../../product/secops-integration-vr/ad-SGCs/concept/sgc-ad-integration.html" title="The Service Graph Connector for Active Directory retrieves computer and software information from the Microsoft Active Directory (AD) product and imports it into the Configuration Management Database (CMDB) in your instance using Lightweight Directory Access Protocol (LDAP).">Service Graph Connector for Active Directory (2.0.0)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-aws-sg.html" title="Use the Service Graph Connector for AWS to securely bring in Amazon Web Services (AWS) data into your ServiceNow instance.">Service Graph Connector for AWS (2.4.0)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-extrahop.html" title="Use the Service Graph connector for ExtraHop to pull data from the ExtraHop application into your ServiceNow instance.">Service Graph connector for ExtraHop (2.0.3)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-jamf.html" title="Use the Service Graph Connector for Jamf to pull data from Jamf into your ServiceNow instance.">Service Graph Connector for Jamf (2.12.1)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-azure.html" title="Use the Service Graph Connector for Microsoft Azure to pull data from Microsoft Azure into your CMDB.">Service Graph Connector for Microsoft Azure (1.7.2)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/sgc-cmdb-integration-msdefender.html" title="Use the Service Graph Connector for Microsoft Defender Endpoint to pull data from machines protected by the Microsoft Defender for Endpoint security solution into your ServiceNow instance.">Service Graph Connector for Microsoft Defender Endpoint (1.0.0)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-sccm.html" title="Use the Service Graph Connector for Microsoft SCCM to pull data from Microsoft System Center Configuration Manager (SCCM) into your ServiceNow instance.">Service Graph Connector for Microsoft SCCM (3.4.2)</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-integration-appdynamics.html" title="Use the Service Graph Connector for Observability - AppDynamics to ingest CMDB data from an AppDynamics installation using REST APIs. 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