<h2>Software Asset Management roles</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Software Asset Management roles" /><meta name="abstract" content="Software Asset Management adds the following roles." /><meta name="description" content="Software Asset Management adds the following roles." /><meta name="DC.subject" content="Software Asset Management, roles" /><meta name="keywords" content="Software Asset Management, roles" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/reference/references.html" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/concept/it-asset-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/concept/c_SoftwareAssetMgmt.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-02-02" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="r_SAMRoles" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Software Asset Management roles</title></head><body id="r_SAMRoles"> <div class="breadcrumb"><a class="link" href="../../../product/software-asset-management2/concept/it-asset-management.html" title="Manage software licenses, hardware assets, and cloud assets with intuitive work flows and life cycle visibility.">IT Asset Management</a> > <a class="link" href="../../../product/software-asset-management2/concept/c_SoftwareAssetMgmt.html" title="The ServiceNow Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.">Software Asset Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Software Asset Management</span> roles</h1> <div class="body refbody"><p class="shortdesc"><span class="ph">Software Asset Management</span> adds the following roles.</p> <div class="section"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="r_SAMRoles__table_pdd_lkt_hp" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span><span class="ph">Software Asset Management</span> roles</span></caption><colgroup><col style="width:25%" /><col style="width:50%" /><col style="width:25%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e69">Role</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e72">Description</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e75">Contains roles</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e69 "><span class="ph">Software Asset Management</span> administrator <p class="p">[sam_admin]</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e72 ">This role has full access to the <span class="ph">Software Asset Management</span> application. This role is required to import entitlements, manage reclamation rules, run reconciliation, create custom products and pattern normalization rules, set up Content Service, and other administrative features.</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e75 "><ul class="ul" id="r_SAMRoles__ul_syq_1g3_gjb"><li class="li">sam_user</li><li class="li">sam_spend_import</li><li class="li">asset</li><li class="li">model_manager</li><li class="li">contract_manager</li><li class="li">it_demand_user</li></ul> <div class="note"><span class="notetitle">Note:</span> The sam_spend_import role is installed with <span class="ph">Software Spend Detection</span>. The it_demand_user role is no longer automatically installed with <a class="xref" href="../product/project-portfolio-suite-with-financials/concept/c_ProjectPortfolioSuiteWithFinancials.dita/c_ProjectPortfolioSuiteWithFinancials.html" target="_blank" rel="noopener noreferrer">PPM Standard</a>.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e69 "><span class="ph">Software Asset Management</span> user <p class="p">[sam_user]</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e72 ">This role has access to all <span class="ph">Software Asset Management</span> features except administrative. <p class="p">If <span class="ph">Software Spend Detection</span> is installed, this role has access to all <span class="ph">Software Spend Detection</span> features except financial transaction data import and Content Service setup.</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e75 "><ul class="ul" id="r_SAMRoles__ul_cjr_3g3_gjb"><li class="li">pa_viewer</li><li class="li">cmdb_read</li><li class="li">report_user</li><li class="li">sn_remote_dir_sync.reader</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e69 "><span class="ph">Software Asset Management</span> developer <p class="p">[sam_developer]</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e72 ">Writes scripts on the platform, comparable to the script-writing privileges granted to a sys_admin. Users with this role must be trained <span class="ph">ServiceNow</span> administrators.</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e75 "><p class="p">sam_admin</p> </td></tr></tbody></table> </div> </div> </div> <div class="section" id="r_SAMRoles__section_vjx_qk3_gjb"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="r_SAMRoles__table_n2t_dfy_qhb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 2. </span><span class="ph">SaaS License Management</span> roles</span></caption><colgroup><col style="width:25%" /><col style="width:50%" /><col style="width:25%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e217">Role</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e220">Description</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e223">Contains roles</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e217 "><span class="ph">SaaS License Management</span> integration administrator<p class="p">[sam_integrator]</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e220 ">Role required to create and manage SaaS integration profiles.</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e223 "><ul class="ul" id="r_SAMRoles__ul_um3_jl3_gjb"><li class="li">sam_user</li><li class="li">connection_admin</li><li class="li">flow_operator</li></ul> </td></tr></tbody></table> </div> </div> </div> <div class="section" id="r_SAMRoles__section_i5h_tl3_gjb"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="r_SAMRoles__table_rx4_spg_3hb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 3. </span><span class="ph">Software Spend Detection</span> roles</span></caption><colgroup><col style="width:25%" /><col style="width:50%" /><col style="width:25%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e282">Role</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e285">Description</th><th class="entry cellrowborder" style="vertical-align:top;" id="d67744e288">Contains roles</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e282 "><span class="ph">Software Spend Detection</span> import user <p class="p">[sam_spend_import]</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e285 ">Role required to import financial transaction data into <span class="ph">Software Spend Detection</span>. Users with this role have access to all <span class="ph">Software Spend Detection</span> features except Content Service setup. Users with this role cannot view <span class="ph">Software Asset Management</span> without being granted additional roles.</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d67744e288 ">pa_viewer</td></tr></tbody></table> </div> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/software-asset-management2/reference/references.html" title="Use the descriptions provided to help you fill in the Software Asset Management forms.">Software Asset Management references</a></div> </div> </div></body></html></div>