<h2>Create a vendor in Vendor Management Workspace</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create a vendor in Vendor Management Workspace" /><meta name="abstract" content="Add vendors to your existing vendor list or modify the existing vendor-related information." /><meta name="description" content="Add vendors to your existing vendor list or modify the existing vendor-related information." /><meta name="DC.subject" content="Vendor manager workspace, create vendor, modify vendor" /><meta name="keywords" content="Vendor manager workspace, create vendor, modify vendor" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/concept/set-up-vendor-management-configurable-workspace.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/concept/vendor-management-workspace.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-02-02" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="create-or-modify-vendor-wep" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create a vendor in Vendor Management Workspace</title></head><body id="create-or-modify-vendor-wep"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.">IT Service Management</a> > <a class="link" href="../../../product/vendor-management-workspace/concept/vendor-management-workspace.html" title="Monitor the performance of your company's vendors and manage all vendor-related information using the ServiceNow Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.">Vendor Management Workspace</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Create a vendor in <span class="ph">Vendor Management Workspace</span></h1> <div class="body taskbody"><p class="shortdesc">Add vendors to your existing vendor list or modify the existing vendor-related information.</p> <div class="section prereq p"> <p class="p">Role required: sn_vlm.vendor_admin or sn_vlm.vendor_manager</p> </div> <div class="section context" id="create-or-modify-vendor-wep__context_t51_mzc_xhb">Define the information to include in a vendor record. For example, contact and contract information, the assigned vendor manager, and evaluation criteria.<div class="note"><span class="notetitle">Note:</span> Only users with the admin role can create a new vendor record. Users with the sn_vlm.vendor_manager role can edit existing vendor records.</div> <p class="p">For administrators, creating a vendor record entails simply adding general vendor information to a new record, for example, the vendor name and address, and updating the list. Vendor managers can then define the vendor record by adding more specific details about the vendor, such as, who manages the vendor, what state the vendor is in, internal and external contacts, and more.</p> <p class="p">Before defining the vendor record, vendor managers benefit from reviewing the Company form and planning and collecting all pertinent information about the vendor.</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">To create a new vendor, administrators navigate to <span class="ph menucascade"><span class="ph uicontrol">Vendor Management</span> > <span class="ph uicontrol">All Vendors</span></span> and click <span class="ph uicontrol">New</span>.</span> <div class="itemgroup info">Alternatively, to edit an existing vendor record, vendor managers click the name of the vendor to open the Company form. Add to or change form field data as needed. To delete an existing vendor, click the <span class="ph uicontrol">delete</span> button in the form header.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Fill in the form fields, as appropriate.</span> <div class="itemgroup info"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="create-or-modify-vendor-wep__table_cl1_p3s_qq" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Company form</span></caption><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d499791e115">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d499791e118">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Name</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The vendor providing this service. Typically this is the company name.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Vendor state</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Status of the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Website</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The URL for the vendor's website.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Rank tier</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Ranking that represents the organization opinion of the products from this vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Vendor manager</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Person who manages the vendor. Add yourself as the manager or click the lock icon to add one or more users as vendor managers. <div class="note"><span class="notetitle">Note:</span> Select only users who have the sn_vlm.vendor_manager role.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Business owner</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Person who owns the vendor company.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Parent</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The vendor's parent company.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Notes</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Additional information about the vendor.</td></tr><tr class="row"><td class="entry cellrowborder sub-head" colspan="2" style="vertical-align:top;" headers="d499791e115 d499791e118 ">General tab</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Vendor type</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Type of business that applies to the vendor, for example, service, hardware, or software.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Vendor</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Check box that's selected by default, to recognize this company as a vendor in the system.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Manufacturer</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Check box to indicate if this company is a manufacturer.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Number of employees</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The number of employees for the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Relationship start date</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The date when you started engaging with the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Banner image</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The image to appear in the vendor scorecard header. This is usually the vendor's company logo.<div class="note"><span class="notetitle">Note:</span> The image should be approximately 60–70 pixels high, and in one of these file formats: .jpg, .png, .bmp, .gif, .jpeg, and .ico.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Banner text</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Text for the vendor scorecard, such as the company slogan.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Unique subscribers</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The total number of subscribers to the product offered by the vendor.</td></tr><tr class="row"><td class="entry cellrowborder sub-head" colspan="2" style="vertical-align:top;" headers="d499791e115 d499791e118 ">Location tab</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Street</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Name of the street where the vendor is located.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">City</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Name of the City where the vendor is located.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">State / Province</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Name of the state or province where the vendor is located.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Zip / Postal code</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Zip code where the vendor is located.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Country</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Country where the vendor is located.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Phone</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Vendor's primary contact number.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Fax phone</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Vendor's fax number.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Latitude</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The geographical latitudinal coordinate for the vendor location.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Longitude</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The geographical longitudinal coordinate for the vendor location.</td></tr><tr class="row"><td class="entry cellrowborder sub-head" colspan="2" style="vertical-align:top;" headers="d499791e115 d499791e118 ">Financial tab</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Publicly traded</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Check box indicating if the vendor is a publicly traded company.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Stock symbol</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The vendor's stock symbol.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Stock price</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The vendor's stock price.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Total Cost of Contracts</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">Cost of all contracts.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Revenue per year</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The annual revenue generated by the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Market cap</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The market cap for the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Profit</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The vendor's profit margin.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e115 ">Fiscal year</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e118 ">The date on which the vendor fiscal year ends. Click the calendar icon to select the date.</td></tr></tbody></table> </div> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Right click in the header to save the new vendor record.</span> <div class="itemgroup stepresult">The following related links and related lists appear.<div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="create-or-modify-vendor-wep__table_cl1_p3s_qh" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d499791e475">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d499791e478">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder sub-head" colspan="2" style="vertical-align:top;" headers="d499791e475 d499791e478 ">Related Links</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Create Service Credit</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Credit that the vendor owes your organization because of a breached business service contract. Click to create a service credit if necessary.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">See Vendor's Profile</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">General information, including performance metrics, about the vendor in the <span class="ph">Vendor Management Workspace</span>.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Companies</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Name of companies you want to associate with the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Service Offerings</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Business services offered by this vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Service Commitment for Vendor</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Service commitments negotiated with the vendor. For example, a cloud services vendor commits to 95% uptime.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Improvement Initiatives</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Improvement initiatives associated with the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Service Credits</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Service credits associated with the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Contracts</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Contracts established with the vendor and the contract status.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">SLA Definitions</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">SLA definitions associated with the vendor.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Vendor Catalog Items</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Catalog items from the vendor that are available for users to order.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Vendor Stakeholders</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Stakeholders associated with the vendor via the Assessments and Surveys application.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Product Models</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Product models related to the vendor for vendors that are designated as manufacturers.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e475 ">Assets</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d499791e478 ">Assets purchased from the vendor that are available for assignment to in use.</td></tr></tbody></table> </div> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click any related list tab to view existing information or click <span class="ph uicontrol">New</span> within a related list to create a new record.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Submit</span> to save your vendor record or click <span class="ph uicontrol">Update</span> after editing a vendor record.</span> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/vendor-management-workspace/concept/set-up-vendor-management-configurable-workspace.html" title="Enable Vendor Management Workspace and integrate with other applications.">Set up the Vendor Management Workspace application</a></div> </div> </div></body></html></div>