Virtual Agent : Search Fall Back topic is not filtering for language-specific results - Support and Troubleshooting

Virtual Agent : Search Fall Back topic is not filtering for language-specific results Issue The fallback search in Virtual Agent brigs knowledge articles in different languages for the user, not just their selected language.

Release All supported

Cause System property "glide.knowman.enable_multi_language_search" is set to true. If property is set to True, then the multi-language search capability overrides the default language search capability.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeProperties.html

Resolution Set the System property "glide.knowman.enable_multi_language_search" to false. This help Search Fall Back topic to filter for language-specific results.