<h2>Create a change request from an incident</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create a change request from an incident" /><meta name="abstract" content="If the cause of an incident requires a change to your infrastructure or a business service, you can create a change request from the incident as part of fixing the problem." /><meta name="description" content="If the cause of an incident requires a change to your infrastructure or a business service, you can create a change request from the incident as part of fixing the problem." /><meta name="DC.relation" scheme="URI" content="../../../product/itsm-workspace/concept/itsm-agent-workspace-incident.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/itsm-workspace/concept/itsm-agent-workspace-use.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-02-02" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="create-change-from-incident" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create a change request from an incident</title></head><body id="create-change-from-incident"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.">IT Service Management</a> > <a class="link" href="../../../product/itsm-workspace/concept/itsm-agent-workspace-use.html" title="Use ITSM Agent Workspace to interact with customers, create and work on task records, and resolve issues.">Using ITSM Agent Workspace</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Create a change request from an incident</h1> <div class="body taskbody"><p class="shortdesc">If the cause of an incident requires a change to your infrastructure or a business service, you can create a change request from the incident as part of fixing the problem.</p> <div class="section prereq p" id="create-change-from-incident__prereq_ucr_kgn_n3b"> <p class="p">Role required: agent_workspace_user or admin</p> </div> <ol class="ol steps" id="create-change-from-incident__steps_vcr_kgn_n3b"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Workspace Experience</span> > <span class="ph uicontrol">Workspaces</span> > <span class="ph uicontrol">Agent Workspace Home</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">From the list, click <span class="ph menucascade"><span class="ph uicontrol">Incidents</span> > <span class="ph uicontrol">Open</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Open the incident record from which you want to create a change.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click the more actions icon (<img class="image icon" id="create-change-from-incident__image_wcr_kgn_n3b" src="../image/more-actions-icon.png" alt="More actions icon" />) and click <span class="ph uicontrol">Create Change Request</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the Create Change Request dialog box, select the type of change.</span> <table border="1" frame="hsides" rules="rows" cellpadding="4" cellspacing="0" summary="" class="simpletable choicetable choicetableborder" id="create-change-from-incident__choicetable_ty1_knn_n3b"><col style="width:50%" /><col style="width:50%" /><thead><tr class="sthead chhead"><th class="stentry choptionhd" style="vertical-align:bottom;text-align:left;" id="d233586e106-option">Option</th><th class="stentry chdeschd" style="vertical-align:bottom;text-align:left;" id="d233586e106-desc">Description</th></tr></thead><tbody><tr class="strow chrow"><th style="vertical-align:top;" headers="d233586e106-option" id="d233586e110" class="stentry choption">Normal</th><td style="vertical-align:top;" headers="d233586e106-desc d233586e110" class="stentry chdesc">Any service change that is not a standard change or an emergency change.</td></tr><tr class="strow chrow"><th style="vertical-align:top;" headers="d233586e106-option" id="d233586e119" class="stentry choption">Standard</th><td style="vertical-align:top;" headers="d233586e106-desc d233586e119" class="stentry chdesc">A pre-authorized change that is low risk, relatively common, and follows a specified procedure or work instruction.</td></tr><tr class="strow chrow"><th style="vertical-align:top;" headers="d233586e106-option" id="d233586e128" class="stentry choption">Emergency</th><td style="vertical-align:top;" headers="d233586e106-desc d233586e128" class="stentry chdesc">An emergency change that bypasses group and peer review and approval, and goes straight to the authorization state for approval by the CAB approval group.</td></tr></tbody></table> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Create</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Creating the change record.</span> <div class="itemgroup info">For more information, see <a class="xref" href="../../change-management/task/create-a-change-task.html" title="You can create change tasks for a change request. A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.">Create a change task</a>.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Save</span>.</span> <div class="itemgroup stepresult">The change record appears under the Change Requests related list.</div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/itsm-workspace/concept/itsm-agent-workspace-incident.html" title="The Incident workspace form is similar to the default platform Incident form.">ITSM Agent Workspace - Incident</a></div> </div> </div></body></html></div>