Virtual agent responds with the closing message twice on typing 'end' or 'bye' - Known Error

Virtual agent responds with the closing message twice on typing 'end' or 'bye' Description In Virtual agent, during middle of the conversation, on typing "bye" - conversation will be ended and shows, Thank you for using our support chat. and it triggers anything else topic, on choosing "No" again it displays "Thank you for using our support chat"

Steps to Reproduce

1. Hop to any OOB instance 2. Navigate to sp 3. open virtual agent chat bot 4. From topic picker, choose "slow laptop issues" 5. Type suddenly "bye" 6. It shows ""Thank you for using our support chat" 7. it triggers anything else topic 8. on choosing "No" 9. Again it shows "Thank you for using our support chat"

Expected behavior: When you type "bye" during middle of the conversations, it should display "Thank you for using our support chat" and anything else topic should not be triggered. Actual behavior: In Virtual agent, during middle of the conversation, on typing "bye" - conversation will be ended and shows, Thank you for using our support chat. and it triggers anything else topic, on choosing "No" again it displays "Thank you for using our support chat"

Workaround The behaviour is working as expected as per design, However you can avoid showing "closing message" displaying twice by following below work around

Please follow below work around to ensure to show the "Thank you" message single time to the user. 1. Create and publish a topic that does nothing. Type: topic. Add the public role to it. Make it not visible. 2. Remove the NLU intent "end conversation" from the original 'Closing conversation' topic 3. Map the NLU "End Conversations" intent to the new topic which was created. 4. Mark "Closing conversation" topic as not discoverable. please follow below: Go to sys_cs_topic, and search topic name, and make Topic discoverable 'false'