Agent messages not received by requester (or delayed)DescriptionChat messages are not delivering to end users, when DT is setting off manuallySteps to Reproduce 1. Hop to OOB Tokyo patch 4 instance2. Impersonate as Agent (HR)3. make HR workspace availableBrowser: 24. Impersonate as end user5. navigate to respective portal /sp6. Select "Start Live Agent Chat"7. Accept as an agent8. You would observe the DT is automatically enabled9. Do some conversation, the messages will be delivered between agents and end users10. As a agent, manually off the DT, you can observe the messages are not getting delivered to end users Expected behaviour: When the DT is manually set to off, the messages should be delivered to end usersActual behaviour: Chat messages are not delivering to end users, when DT is setting off manually WorkaroundThis problem is being fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.Related Problem: PRB1620711