SLA data keeps loading in Agent Workspace widgetIssue SLA info loading endlessly in Agent Workspace for certain users on an incident record CauseWhen the affected user opens the incident record and clicks on the related link 'View SLA timeline', if any fields are hidden due to custom ACL restrictions, this issue occursResolutionDebug custom ACL's that are restricting access when the related link 'View SLA timeline' is accessed on incident records for affected user on backend. Modify the ACL which is causing the issue to provide access to the user.