Topic Titles are presented to users in the incorrect language after a cache flush (after topic publish) - Known Error

Topic Titles are presented to users in the incorrect language after a cache flush (after topic publish) Description Topic titles are shown to users in an unexpected language. The topic titles are in a language that the user has never set their preference to or saved as their user language. The issue happens intermittently and is hard to reproduce in a production instance without following the exact steps below. Non-English (non default instance language) users will see topic titles in the correct language. English (default instance language) users will see the incorrect language for topic titles when connected to nodes that have their topic type cache populated in the wrong language using the STR below.

Steps to Reproduce

Install Glide Virtual Agent Install a Language plugin - ie Spanish

Start a conversation with a User/consumer that has Spanish as user preference/profile specified - leave with Greetings message showing Start a conversation with a User/consumer with English as user preference/profile specified - leave with Greetings message showing Clear the cache - /cache.do (or the publishing of a topic would result in a cache flush for this particular cache) Send an utterance that has a topic match as the Spanish user (ie Live Agent Support, Agent) Send an utterance as the English user that leads to Fallback Topic (ie '...' or 'loiduisfjdsn')

Observed behavior: The topic(s) names/titles are in Spanish (Soporte De Live Agent)

Expected Behavior: The topic(s) names/titles are in English (Live Agent Support.)

Workaround Set the sys_properties ' com.glide.cs.cache.topic_type.enabled ' to false