Service Bridge: Global Script Include - Manual update required for out of band releasesA global script include is required to use Service Bridge on Consumer and Provider instances. If you are upgrading from v1.x.x to v2.x.x then please make sure to follow our latest Upgrade guide. If you have just upgraded or performed a fresh installation of Service Bridge application, you must perform an XML import of the global script include attached to this article. In future when you upgrade to the Yokohama ServiceNow release, this manual step will no longer be necessary. Hot fix for PRB1796288 (for Provider and Consumer instance) Follow the steps below to apply the hotfix for the Duplicate Remote Task Creation issue when using Simple Trigger on the "Service Bridge for Consumers" or "Service Bridge for Providers" application, applicable only for version 2.0.20. We are planning to release a permanent fix for this issue in the next patch release (version 2.0.30). Navigate to System Definition -> Business RulesIf your instance has "Service Bridge for Consumers" v2.0.20 installed or you are planning to install it. Download this file PRB1796288-CON-hotfix If your instance has "Service Bridge for Providers" v2.0.20 installed or you are planning to install it. Download this file PRB1796288-PRO-hotfix Click on Import XML and import the downloaded fileVerify that Abort Remote Task Duplicate Insert BR is added Steps to install sb.xml global script include (for Provider and Consumer instance) Please check your "Service Bridge for Consumers" or "Service Bridge for Providers" installed application version. If you are on v1.x.x Download sb_v1.x.x.xml to your computer. If you are on v2.x.x and above Download sb_v2.x.x.xml to your computer. Log in to the instance as an admin.Navigate to System Definition > Scripts - Background.Run the following script to delete the old sb. var sbcUtil = new GlideRecord('sys_script_include'); if(sbcUtil.get('e1034c0cc3511110331b4b46dd40dd0a')) { sbcUtil.sys_policy = ''; sbcUtil.update(); sbcUtil.deleteRecord(); } Navigate to System Definition > Script Includes.From any of the list header menus select Import XML. 5. Select the file you downloaded and click Upload. 6. Navigate to System Definition > Script Includes. 7. Verify that sb is in the list. You now have the script include. Importing the file this way allows for ServiceNow's continued ownership and updates as needed.