Emails for the Request for Review business feature, such as "Send for Review" on Service Maps, are not reaching the users due to @sn.com from email address - Known Error

Emails for the Request for Review business feature, such as "Send for Review" on Service Maps, are not reaching the users due to @sn.com from email address Description Emails for the Request for Review business feature, such as "Send for Review" on Service Maps, are not reaching the users due to hardcoded "Service Map Planner System " From: email address in sys_script_email records.

Other similar scripts have the same issue:

mapping_best_practice /sys_script_email.do?sys_id=47395263c3721200ab8f9624a1d3ae6c review_service /sys_script_email.do?sys_id=a6f6de20dbebf2000670d49fdf961994 review_done /sys_script_email.do?sys_id=4d168b60136f760029f03d7ed144b021 service_data_entered /sys_script_email.do?sys_id=04b287ec132f760029f03d7ed144b071 fill_service_data /sys_script_email.do?sys_id=d04cbae4132f760029f03d7ed144b059

Steps to Reproduce

Open any Service Map on its map view. Click on "Send for Review" button. -> While filling the form put Assigned To field as desired user you want to send notification. Fill all mandatory fields and submit the form. Now you go to Emails log look out for email sent to "Assigned To" person from the previous step. Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Update set containing the fixed Utah version of the 5 records: PRB1508549 Workaround - revert after Utah upgrade: sys_remote_update_set_9a95cbb91be02910a1bb99c01a4bcb57.xml