RPA Utah known issues list Troubleshooting issues for the Robotic Process Automation (RPA) application You can resolve some common issues that you might face while working with the Robotic Process Automation (RPA) application. RPA Hub : Issue Action Affected Versions In RPA Hub, on Robot Calendar page, in the contextual side panel, the Search and Info icons of the schedule form fields are not working. Follow the instructions as listed in the KB1292229 article in the Now Support Knowledge Base. RPA Hub 5.0.x In RPA Hub, on the Robot Calendar Page, upon changing the Time zone field, the selected date is modified automatically. Follow the instructions as listed in the KB1292232 article in the Now Support Knowledge Base. RPA Hub 5.0.x From the Unattended Robot or Attended Robot applications, if multiple robots attempt to pick work queue items of the same queue concurrently, the existing robots pick the same work queue item. In the RPA Desktop Design Studio, when pickWQI and UpdateWQI component of the same queue are connected to parallel threads (using Parallel component), an exception occurs for both UpdateWQI components. Follow the instructions as listed in the KB1224574 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher In the RPA Hub, you cannot create a license record for the domain even if the instance has domain support enabled. Migrate the domain separation plugin to a newer version, that is, Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer). Follow the instructions as listed in the KB1223591 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher Due to a known issue related to the Now Platform, in the RPA Hub workspace, when you select the Assign Assets field, the bot process configuration form does not automatically close. The bot process form is opened in the adjacent tab. Follow the instructions as listed in the KB1223590 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher versions In the RPA Hub, events are not displayed on the robot calendar in Day/Week views when there are too many events, and they reach to the border of cell in the robot calendar. Change the Calendar view to Month view to see all the events on that day. Follow the instructions as listed in the KB1223676 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher In the RPA Hub, events may not display as per start time and end time defined in the schedule during day light saving time. Follow the instructions as listed in the KB1223708 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher In the RPA Hub, robot calendar does not load when you create a schedule that generates more frequent events. For example, event for every 1 minute for a week. Follow the instructions as listed in the KB1223707 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher Schedules of a Bot Process, imported to instance using update sets are not triggered on Unattended Robot Follow the instructions as listed in the KB1590278 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher On Robot Calendar, schedules associated with Robot are not visible if the System Property (sys_properties) “glide.sys.date_format” is having any value other than yyyy-MM-dd. Follow the instructions as listed in the KB1590259 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher In the RPA Hub workspace landing page, the New button on the Robot, Bot Process and Business Application changes page is not working. Add the Change Request Table to My Lists section in RPA Hub Workspace. Use the classic environment to create the change request. Follow the instructions as listed in the KB1223579 article in the Now Support Knowledge Base. RPA Hub 4.0.x and 4.1.x In the RPA Hub, while editing an existing schedule, an error message is displayed “Start Date cannot be before Today”, even though no changes were made to the Start Date field. Change the value in the Start Date field to today’s date. Follow the instructions as listed in the KB1224474 article in the Now Support Knowledge Base. RPA Hub 4.0.x In the RPA Hub, if any RTL (Right to Left ) language such as Hebrew is enabled then the alignment of cells in the Robot Calendar is disturbed. Follow the instructions as listed in the KB1223705 article in the Now Support Knowledge Base. RPA Hub 4.0.x In the RPA Hub, on the Robot Calendar page, if you select the month view, the View More link does not load the events of day in contextual/side panel (on page load). Select the View More link on any other day (other than current date) and then select the View More link on the current date. Follow the instructions as listed in the KB1223661 article in the Now Support Knowledge Base. Utah Platform Design studio: Issue Action Affected Versions When returning a native JavaScript object the component is unable to write returned value from this component to files via data writer. Throws error 'Object of type 'Newtonsoft.Json.Linq.JValue' cannot be converted to type 'System.String'" Follow the instructions as listed in the KB1308363 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.0.x RPA Studio: Incorrect locator value is getting changed after running setLocatorValue Follow the instructions as listed in the KB1308350 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.0.x Windows connector-Radio button-Set Value method is not working Follow the instructions as listed in the KB1308362 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.0.x Known issues and limitations of RPA Desktop Design Studio for recording automations (Utah) Follow the instructions as listed in the KB1225708 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.0.x