"Search Service Error: Empty payload returned" when using Related Search on certain records in sn_customerservice_case tableDescriptionError: Empty payload returned when using Related Search on certain records in sn_customerservice_case table. Some records in the sn_customerservice_case table are not returning results in the Related Search from Knowledge. Alongside this, it is giving an error of "Search Service Error: Empty payload returned".ResolutionThe issue occurs because of empty profiles in the Contents (sn_communities_content) table. This table is responsible for the empty payload error. This issue will occur if any of the contextual search results belonging to the community has an empty profile.The current workaround is to remove or modify such content so that there should be no content with empty profiles.Empty Profile Contents URL: https://<instance>.service-now.com/sn_communities_content_list.do?sysparm_query=profile%3DNULL&sysparm_view=If those contents are no longer required to appear in contextual results or anywhere in the community please de-activate those Community Content records. The current community setup does not support the presentation of anonymous/invalid user posts.