Email Activity (Sent Emails) missing under Activities tab after clicking "Printer friendly version"DescriptionAfter upgrading to the Tokyo version it observed for a few that Emails which are sent out from ServiceNow are visible under the Activity log for Incidents and Catalog Task but when tried to export the incident by clicking on "Printer friendly version" noticed that Emails activity is missing under activities tab for Incidents.Release or EnvironmentAllCauseThe most possible root cause is in the value in the sys prop "glide.ui.incident_activity.fields" — *EmailCorrespondence* and EmailAutogenerated* are only for UI16.If you want emails to appear for all templates please add *Email* (asterisks included).ResolutionUpdate the value of the below system property as follows *EmailCorrespondence*,*EmailAutogenerated*,impact,cmdb_ci,priority,opened_by,work_notes,*Relations*,*Attachments*,close_code,close_notes,category,subcategory,knowledge,u_configuration_item,u_support_function,assignment_group,assigned_to,incident_state,comments,*Email* System Property:https://<instance>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=99abcc98c611229201e61dd0aa031339