Post-chat survey does not start after the end of chat conversationIssue In the scenario that you attempt to configure a post-chat survey and it does not trigger of the end of a chat conversation.ReleaseAll ReleasesCauseThe issue may be due to survey 'type' not being configured to 'post-chat'. You can verify this by navigating to the 'sys_cs_survey_list' table and adding the type column, and checking if the 'Type' value corresponds to the behavior that you want. ResolutionTo resolve this issue add the 'Type' field to the form layout of the Chat Survey record, and modify the value to "Post-Chat".