Knowledge Article ratings in the Service Portal are not displayedIssue After upgrade to Tokyo, Knowledge Articles when displayed via the Service Portal are not showing "Rating" (Stars) information and not allowing selection of rating or commenting on articles. CauseThere is a setting at the Knowledge Base level that can disable the rating function for all articles within a particular Knowledge base. Per this document https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeFeedback.html Rating articles The five stars below the article title allow you to indicate the article's effectiveness on a scale of 1 to 5. Note: If the Disable rating is checked at the Knowledge Base level, the Rating Article button does not appear for any knowledge article. General observation, this checkbox is not included on the default view of Knowledge Bases, so is not immediately obvious.ResolutionNavigate to Knowledge Bases (kb_knowledge_base.list)Add column for "Disable Rating"Update records as needed via list view OR Add field to kb_knowledge_base form and check / uncheck as needed. NOTE: disable_rating = false will display the rating info on the articles disable_rating = true will HIDE the rating info on the articles Once set here, this will apply to ALL KB articles within that Knowledge Base This setting is supplemental to glide.knowman.show_star_rating system property.