MS (Microsoft) Teams Integration and Whitelisting (Internet Provider filter)Probable symtoms: Microsoft Teams integrations work with instances which have IP Filter set to internal customer network only Cause: Since ServiceNow Integrations with Microsoft Teams uses Microsoft Graph APIs extensively, you may notice API calls fail if IP ranges are not allowed. Resolution: In ServiceNow customers can have inbound, outbound or bidirectional IP access control, allow them appropriately. Please review this doc - https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/login/task/t_AccessControl.html Review these IP ranges as documented by Microsoft and allow as per the setup. Microsoft Teams integrations uses Microsoft Teams and Share-point (For storage of files). https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges Releases: Any Microsoft Teams integration release.