Agent Workspace is unaccessible and showing blank page after changing the out of the box dictionary field "Application" (sy_scope) record of 'sys_metadata' tableIssue Agent Workspace is unaccessible and showing blank page after changing the out of the box dictionary field "Application" (sy_scope) record of 'sys_metadata' table CauseIdentify since when the Agent Workspace is not accessible and confirm if any OOB (Out of Box) records were modified by customer before that. Check in sys_update_xml table for any customer updates. In this case, for the OOB sys_dictionary field "Application" (sys_scope) record of of 'sys_metadata' table, Customer has accidentally changed the reference table from "Application" to "Configuration Item" under the reference specification section and this has changed the Application Scope field from Global' to Empty. Refer Screenshot below: This has caused the Agent Workspace to be not accessible and showing blank page. The issue is reproducible in OOB instance as well. ResolutionAgent Workspace will still be not accessible even after reverting the changes. Only reverting the changes will not work but also we need to clear the cache (gs.invalidateCache();). Follow the below steps to resolve the issue: Revert the changes (Revert the OOB dictionary record to previous OOB version) (Refer the 1st screenshot below)After reverting notice that for the OOB sys_dictionary field "Application" (sys_scope) record, reference table has been changed to "Application" and the Application Scope field was set to Global (Refer the 2nd screenshot below)Clear the cache by running this script gs.invalidateCache(); from background scripts (System Definition -> Scripts - Background)Log out and login backAccess the Agent Workspace module and now it will be accessible.