On click of the ticket link rendered using the card output response in the chat conversation is opened in the portal view for the agents.SummaryWhen an agent clicks on ticket(incident/case) number from active chat history in agent workspace, it is redirected to portal from which chat has been initiated by end user instead of opening the ticket details in a new tab in agent workspace. And it is working as expected as the URL of the record is populated on the end-user's side. The agent chat window shows the conversation history as is (without updating the link) when the end-user connects to a live agent.