"To resolve this incident, choose an asset for each configuration item that includes an asset." message when resolving an Incident.Issue "To resolve this incident, choose an asset for each configuration item that includes an asset." message when resolving an Incident.ResolutionUpdate: Please see KB1695540 for more information. --- The solution for the customer here was to change the default value of the 'Asset Action' Dictionary Entry to 'no_action' - --> https://xxx.service-now.com/nav_to.do?uri=%2Fsys_dictionary.do%3Fsys_id%3Db9a2dcd51b0d491419d1a934604bcbe7%26sysparm_record_list%3DnameONE%2BINtask_ci%255eelement!%253dNULL%255eORDERBYcolumn_label%26sysparm_record_row%3D4%26sysparm_record_rows%3D15%26sysparm_record_target%3Dsys_dictionary%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue By doing this, when new Incidents are created, the default value of the 'Asset Action' field under the 'Affected CIs' Related Link will be 'No Action' and you will be able to resolve Incidents without having to change this field every time when trying to resolve an Incident. This is a feature of Hardware Asset Management and you can read more about it at our Product Docs Capture information on affected configuration items in an incident We do not recommend disabling or commenting out lines of the 'Check HAM Action is selected on incident' script, as this will break the behavior of the application.