The incorrect Form is loading for a 'Normal' Change RequestIssue The incorrect Form is loading for a 'Normal' Change Request.ResolutionThe root cause of this issue was a User Preference set by the impacted user. On the 'sys_user_preference' table, there was a User Preference set on 'change_request.view' for the impacted user'. Once we removed this record, the custom View Rule 'NormalChange' was used instead, which displays the correct form for the Normal Change.