Configuration Item is empty for a hardware asset created by the customerIssue One or more Hardware Assets do not have an associated Configuration Item (CI) generated at the time of Asset Creation. Asset creation date is too old that the log for that transaction no longer exists. Customer can not reproduce the issue.ResolutionExecute this script from /sys.scripts.do page, on the Global Scope of your instance. var assetCi = new GlideRecord('alm_hardware'); // Query assets with null CI & an model category CI that is not empty assetCi.addEncodedQuery('ci=NULL^model_category.cmdb_ci_classISNOTEMPTY'); assetCi.query(); while (assetCi.next()) { gs.log('creating CI for asset: ' + assetCi.sys_id + ' , ' + assetCi.discovery_name); // Copy value from "Create CI on Insert" Business Rule try { (new AssetandCI()).createCI(assetCi); } catch (err) { gs.addErrorMessage(err); } // To update the CI value on the asset assetCi.update(); }