"This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configuration doesn't complete within 24 hours." persists after 24 hoursIssue After installing the "ATF Test Generator and Cloud Runner" application, there is some automations that execute to enable certificate-base authentication on the instance. These automations can take up to 24 hours to execute but generally finish faster. In some cases, however, the message "This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configuration doesn't complete within 24 hours." will persist after 24 hours.ReleaseStore app version 1.0.17CauseThere are several issues that can cause this error: Mutual-auth automation failed after repeated attemptsLoad-balancing for the instance is still using the old F5 technology instead of the newer ADCv2 which is required for ATF Test Generator and Cloud Runner application to work"Login" installation exit (sys_installation_exit) record was modified and prevents certificate-based authentication from workingResolutionFor each of the issues above, see the following resolutions/actions: Mutual-auth automation failed after repeated attempts <instance>.service-now.com/adcv2/server should return a hostname AND<instance>.service-now.com/adcv2/supports_tls should return trueIf both return the expected values, check if the "Login" Installation Exit has been modified by following steps in KB1203189 If Installation Exit was not modified as per last step, contact Support by opening a Case Load-balancing for the instance is still using the old F5 technology instead of the newer ADCv2 which is required for ATF Test Generator and Cloud Runner application to work <instance>.service-now.com/adcv2/server should return a hostname AND<instance>.service-now.com/adcv2/supports_tls should return trueIf any of the 2 links above do not return the expected value or return an error, check the "Type/Purpose" of your Instance in https://support.service-now.com. If the type of your instance is: "Ded-Demo" or "Shared-Demo" contact Support by opening a Case asking for the re-creation of your demo instance with ADCv2 Something other than "Ded-Demo" or "Shared-Demo" contact Support by opening a Case requesting to be migrated from F5 to ADCv2 "Login" installation exit (sys_installation_exit) record was modified and prevents certificate-based auth from working Determine if your Installation Exit record has been modified by following the steps in KB1203189