Rome Patch 10 Hot Fix 4b: Known Errors - Known Error

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Rome Patch 10 Hot Fix 4b : Known Errors

This article presents notable known errors in Rome Patch 10 Hot Fix 4b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Rome Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0864187 PRB1417416 Platform Runtime JVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0955106 PRB1459050 Project Management Incident priority calculation does not work after a Paris/Quebec upgrade from a pre-Paris version KB0965271 PRB1505867 PDF Generation The font cache is occupying memory in the heap, which causes memory contention KB0996495 PRB1512640 Language and Translations Customised sys_ui_messages are overwritten after upgrade KB1208278 PRB1547401 Persistence Gateway database pool can't be instantiated at node startup KB1116926 PRB1566440 Service Catalog: Service Portal Widgets A slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outages KB1156521 PRB1594463 Cloud Provisioning and Governance (CMP) When a child account is retired, the primary account and its resources are retired, causing unintended data loss issues KB1196425 PRB1612404 Session Log Possible performance impact after Tokyo upgrade due to cache flush propagation for tables with large hierarchies KB1218131 PRB1632463 batchedGlideAjax can set sysparm_aggregation_size incorrectly, and when it's a large number, it can cause AJAXXMLHttpAggregator to run the app node out-of-memory KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0780321 PRB1164902 Archiving Archive Destroy rule does not work when archived record is from a scoped application KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0827777 PRB1374360 Patterns The cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0866577 PRB1378161 Discovery Network Switch Pattern fails at various stages at SNMP provider on subsequent queries KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0994504 PRB1397822 Automated Test Framework ATF step 'Set Field Values' is not respecting Reference qualifier conditions. KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0830515 PRB1411582 Lists 'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboard KB1202317 PRB1414475 Performance Analytics Analytics Hub loading fails with an invalid configuration error KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0858378 PRB1428872 Email When the headers contain an invalid from address the email moves to state ignored and in the Junk Mailbox KB0860847 PRB1434743 Automated Test Framework ATF: Certain events generated by a test (like text indexing) can cause the test to hang KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB1002302 PRB1437870 Patterns [PERF] Discovery causes Instance crashes: large number of patterns are getting triggered and the discovery is getting cancelled. KB0863087 PRB1441582 Persistence The RR exclusion list causes replication breakage on RRs KB0868199 PRB1454368 Service Mapping Service Model's Blob Reaper is causing an exception KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0963752 PRB1482482 Software Asset Management Professional Issue in the 'SamUserSubscriptionLicenseCalculator' script include KB1064739 PRB1483528 Scheduled Job Processing Job scheduler is clogged by interactive jobs because of leaked child jobs KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0965731 PRB1491205 Agent Workspace Quebec Issue: The workspace form header UI actions cover the title KB0960483 PRB1491553 Flow Designer Sys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0962112 PRB1492161 Approvals Quebec Upgrade- Delays occur when opening the self-service 'My Approvals' page KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0961235 PRB1495080 Change Management The CAB Workbench does not show any historical agenda items for past CAB meetings after upgrading to Quebec KB1199410 PRB1499635 Persistence Reference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in Quebec KB0963581 PRB1502371 MID Server MID Server in Down state when using the Oracle Java JDK JRE version 11.0.10 or 11.0.11 KB0966459 PRB1502796 Dashboards and Home Pages IE - ITIL Homepage not displaying correctly (Customer Anthem for Outside in Testing) KB1004989 PRB1509016 Forms and Fields Screen readers (NVDA/JAWS) narrate entire 'Personalize List Columns' dialog information upon invoking 'Personalize List' KB0966769 PRB1509511 Service Portal The Service Portal widget input object is initialized instead of undefined when the widget is first loaded via 'spUtil.get()' KB1112572 PRB1509630 Service Catalog Business stakeholder is not able to add additional comments on requested items KB1123142 PRB1512736 Discovery The 'Error Manager - update counters' job runs too frequently given the impact of the related queries - Job frequency could be changed from 30 seconds to 1hour or higher. KB1080263 PRB1514008 Configuration Management Database (CMDB) Performance Issues with application services KB1004977 PRB1519392 MID Server APowerShellSession leaks PowerShell processes if an exception occurs in the constructor of PowerConsole KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down state KB0999528 PRB1525302 Flow Designer Users are unable to publish a flow with multiple nested subflows, and execution details are slow to load KB1002466 PRB1527050 Configuration Management Database (CMDB) Identification and Reconciliation Engine (IRE) may throw java.util.NoSuchElementException when it tries to add duplicate CIs to an existing de-duplication task KB1005975 PRB1535139 Forms and Fields g_form.setValue() is not working in Workspace forms when integer is passed KB0999154 PRB1535375 Human Resources Service Management Rome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an error KB0999273 PRB1538125 MID Server MID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go down KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1000156 PRB1541872 Service Portal 'Duration' variable format is changed to "days hh:mm:ss" after Rome upgrade. KB1113302 PRB1543878 Forms and Fields The card titles of 'My Tagged Documents' can't be accessed using the tab key on the keyboard KB1002879 PRB1544490 Currency Data integrity is broken between 'Currency' fields and 'fx_currency_instance' in recursive execution KB1001539 PRB1544679 Flow Designer A white screen appears when attempting to search for 'Set Flow Variable' KB1005283 PRB1545272 Authentication On Polaris page "Enable multi-factor authentication" the copy code button is not marked up properly for accessibility or screen readers KB1001745 PRB1547917 MID Server Before shutting down for an upgrade, MID server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. ) KB1002107 PRB1549217 AI Search License for feature RLI expired, AIS service can't be started KB1004969 PRB1552395 Agent Workspace In any Workspaces - When clicking on any link on a simple list component, there is an issue where records/any links are no longer clickable. KB1032498 PRB1555098 Software Asset Management Professional LUA: Limitation on the number of devices counted, ignoring devices with an empty 'last discovered' date, the job/script should be protected, and incorrect classification of custom PC extended tables KB1080252 PRB1555503 Next Experience Unified Navigation Associating an empty core style record to the Next Experience theme displays a white screen KB1116612 PRB1556045 AI Search Glide The 'glide.ui.polaris.ais_ready' property is in global scope and can't be toggled to from store app KB1112323 PRB1560794 Software Asset Management Professional The 'Ran for' field on reconciliation results displays incorrect data KB1123490 PRB1560832 Agent Workspace List action buttons in Agent Workspace are cached and not translated, as language isn't part of the cache key KB1170989 PRB1562379 Human Resources Service Management The LE builder UI is broken KB1113409 PRB1562857 Software Asset Management Professional Software installations are created when the 'Installed on' field is undefined KB1116917 PRB1566404 Performance Analytics The data collection job fails on rotation tables that have the 'sys_created on' condition KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1117843 PRB1573869 Software Asset Management Professional Long reconciliation time due to SuiteEngine performance issues KB1122911 PRB1580986 Core Platform Setting schedulers to none on sys_cluster_state causes jobs to be killed KB1204182 PRB1585578 Lists The related list filter's right-click context menu displays grayed out menu items for related lists defined by the sys_relationship, and there's no way to override KB1167923 PRB1586861 MID Server InstanceSoapClient doesn't recover if GetMIDInfo encounters an exception KB1123143 PRB1589611 Event Management Support for unsigned values of long type in OID DataType for SNMP trap processing KB1166342 PRB1589909 Internationalization Customized messages are overwritten after upgrading to a San Diego patch KB1123648 PRB1589945 Reporting Scheduled reports containing chart visualizations may produce the error 'Export failed using AVP servers' with an empty PDF KB1157817 PRB1597897 Discovery Azure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_value KB1204161 PRB1605568 Persistence Dot-walking with the IP address column produces an incorrect join SQL KB1187172 PRB1613976 Discovery Tokyo: The MakeAndModel API creates a duplicate model with an empty model number KB1226945 PRB1623594 With Next Experience enabled, list editing in a grouped list displays the incorrect cell editor KB1224146 PRB1624761 Flow Designer context remains stuck in queued state and not picked up for execution KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected