How to get Virtual Agent Teams specific logging SummaryIt was reported one user was not able to get VA Team to respond. The development team mentioned this logging we can do that is very helpful to get details when reaching out to the SN TSE or development team for help. Any admin or maint should do this. This KB is for extra logging in the VA and Teams. For debugging VA Teams please go voe this community created by our developers: https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147#teamsfaqReleaseSand Diego and onInstructions1. Go to sys_logger_configuration table and note there are a few records for logging 2. For VA Teams issue open the sn_va_teams logger and make sure the level field is set to ALL. 3. Now replicate the issue 4. Go to syslog_list table and filter for source is sn_va_teams 5. Review those logs. There should be one for headers and one for body 6. copy the request from the message field and open Visual studio (or any text editor) 7. Paste, Then select all, right click and select "Format document" - now you can inspect the request 8. Other things to note is that there was an error after the header and body request. In this example, there was an error pointing to the VAMicrosoftTeamsUtil script include. The development team can help if you do find an error from here. Related LinksThis KB mainly goes over additional logging for VA Teams but note there is more logging that can be done for com.glide.cs.notification.NotificationManager, com.glide.cs.link_unfurling, sn_cs.auto_resolution, com.glide.cs.click_metrics, and sn_cs.ai_search. Recording was added to KB of the call with the development team going over these loggers. sn_cs.ai_search ai search topic shipped with VA. is specific for VA ai search not the whole platform. com.glide.cs.click_metrics in VA sn_cs.auto_resolution frame work for identifying and resolving an incident com.glide.cs.link_unfurling is for link unfurling. so if someone adds a link if we are able to get the link metadata. Teams does their own link unfurling this is more specific to agent chat com.glide.cs.notification.NotificationManager for any VA notification