Reference fields do not work when duplicated the Record SNC variant in Service Operations Workspace UI Builder. - Known Error

Reference fields do not work when duplicated the Record SNC variant in Service Operations Workspace UI Builder. Description Reference fields do not work when duplicated the Record SNC variant in Service Operations Workspace UI Builder.

Steps to Reproduce

1. Open UI Builder 2. Service Operations Workspace UI builder page 3. Page> Record 4. Duplicate Record SNC (template) 5. Go through the entire page and set up event handlers to mirror the Record SNC events (page and data resources) 6. Inactivate Record SNC (readonly template) 7. Activate duplicated record variant 8. Open Service Operations Workspace 9. Create an interaction record or open an existing record 10. Click on the magnifying glass on any reference field

Workaround As of Tokyo the legacy record template is no longer supported. The recommendation is to build a new variant for the record page using the Standard Record template.

NOTE: Creating a new variant falls under customization and ServiceNow is not liable for any issues related to the custom variant.