Email Body is not getting captured in "description" field properly if the email was sent from iPhoneIssue When a user is sending the email from the iPhone with an "iPhone" signature the email body is not getting updated in the description and is updating the description with iPhone signature.CauseWhen the email is getting processed the body_text is an iPhone signature and is already populated so the instance does not create a body_text based on the body_htmlResolutionPossible workaround: 1. The user needs to remove the signature on the iPhone, 2. Every inbound action needs to be modified to strip HTML tags from body: https://www.servicenow.com/community/it-service-management-forum/need-help-on-removing-html-tags-inbound-action/m-p/453045 (maybe to be sure only when the body_text contains iPhone 3. To create a business rule on the creation of email records:if body_text contains iPhone, strip HTML tags from the body and set body_text to the HTML stripped body.