How to manually add "Discuss" button on other Workspace like SOW[ Service Operation Workspace]DescriptionAs per this documentation:SidebarSidebar is supported in these workspaces:CSM Configurable WorkspaceCSM Manager WorkspaceHR Agent WorkspaceITSM Manager WorkspaceVendor Management Workspace For other workspaces, you can manually add a "Discuss" button with the below steps. This article will explain using SOW workspaceRelease or EnvironmentFrom Tokyo ReleaseInstructionsNote: High-level details of adding the "Discuss" button - Refer Adding the Discuss buttonFor sow we don't see a UX form actions layout for the task[sys_ux_form_action_layout]. There are 2 options to resolve the issue. We all know the incident table extends task. If there are both incident and task UX from the actions layout in the system, the layout of the incident will override the one for the task for incident records. Option 1: If you want Discuss button to show up in some specific table like problem or incident, you need open its corresponding UX form actions layout record. Check the screenshot, it is an example of incident UX form actions layout record. Make sure you use the edit button and add Discuss into the UX Form Action Layout Items related list. Run cache.do to clear server cache. You should be able to see the button shown in incident form. Option 2: If you want Discuss button to show up in all task and task extended tables, you need create your own UX form actions layout for task. Then follow the similar step in Option 1 to add the layout item. As we mentioned before, the incident form layout overrides task form layout. Make sure the repeat the steps to add layout item for task extended tables' layouts. Run cache.do to clear server cache. You should be able to see the button shown in all task or task extended table form. So far, it still requires one more step to make Discuss button fully functional. Go to sys_ux_addon_event_mapping table. Create a new record - sys_ux_addon_event_mapping. There are 2 things you need be careful with. 1. For source declarative action, make sure you select the one for task table. There are 2 records there with the same name. The other one is for the interaction table. 2. For target events, you may need create a new record. Example [Option 1 ]- Steps to create a "Discuss" button for Incident - SOW 1- Goto [sys_ux_form_action_layout_list] and select "Incident" with Action Config [SOW Action] https://<instance>.service-now.com/nav_to.do?uri=sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229 2- Goto Tab "UX form Action Layout Items". and create a new entry in scope "Incident Management - Service Operations Workspace" Application : Incident Management - Service Operations Workspace Table: global UX Form Action Layout Item : [ Create New Ui Form Action] as below and save Name: Open Collab Chat Label: Discuss Action : Open collab chat Save UX form Action Layout Item 3- To make "Discuss" button to work, need to create new entry for sys_ux_addon_event_mapping as below Event Mapping Name - Open create collab chat- SOW Source element ID - ui_action_bar Source Declarative Action : select "Open create collab chat modal" from task table OR the below URL record https://<instance>.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=040b41b5c31130100f24c87af040dd66 Parent Macroponent : Record sow Target Event: Create new record as below Label : RECORD#OPEN_COLLAB_CHAT Event Name : RECORD#OPEN_COLLAB_CHAT Target Payload Mapping: as below { "type": "MAP_CONTAINER", "container": { "fields": { "type": "EVENT_PAYLOAD_BINDING", "binding": { "address": [ "fields" ] } } } } and save. Refer the below screenshot for reference