How to manually add "Discuss" button - Service Operations WorkspaceDescriptionAs per this documentation:Sidebar - Follow this documentation to see the setup required for SidebarOOB Sidebar is configured in these workspaces:CSM Configurable WorkspaceCSM Manager WorkspaceHR Agent WorkspaceITSM Manager WorkspaceVendor Management Workspace For other workspaces, you can manually add a "Discuss" button with the below steps. This article will explain using SOW workspace NOTE: Sidebar functionalities are being integrated in Service operations workspace collaborate tab from SOW v3.0. If SOW v3.0 is installed please skip this KB and utilise the collaborate experience being built under SOW.Release or EnvironmentFrom Tokyo ReleaseInstructionsNOTE: Make sure you have admin role Below is an example to configure Discuss button on Service Operations Workspace for Incident records. The same procedure can be used for configuring Discuss button on other tables. Steps to configure "Discuss" button on Incident - SOW STEP 1 - Navigate to sys_ux_form_action_layout.LIST and filter for Name - "Incident" with Action Config - "SOW Actions" OR you can directly use the below URL https://<instance>.service-now.com/nav_to.do?uri=sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229 STEP 2 - Go to the tab "UX form Action Layout Items" and create a new entry by clicking on the NEW button Name: Open Collab Chat Label: Discuss Action : Open collab chat (Make sure the right action is selected as per your need. Either Open collab chat for Task or for Interaction. In this example we are configuring Discuss button on Incident, so we have used Open collab chat action for Task) Application : Incident Management - Service Operations Workspace Table: global Save the UX form Action Layout Item. STEP 3 - Navigate to sys_ux_addon_event_mapping.LIST and filter by sys_id = 3fa7fc73b7900110ffe5ef54ce11a962 Right click on the header and click on "Insert and stay". If you do not see Insert and stay option, save the record and now right click on the header. Change the macroponent name to "Record sow" and save the record. (Screenshot for reference) Now navigate to SOW, open an incident and click on the discuss button to use Sidebar functionalities